APLIKASI TQM DALAM PENGELOLAAN PENDIDIKAN

Abdorrakhman Gintings

Abstract


Educational system that managed by any institutions should be seen as an obligation given by all of the educational stakeholders in the country. Ofcourse, the people trust must be returned back to the community by providing the best educational services by which all partises could be delighted. In this context, the quality of education that can fully satisfied the stakeholders is a zero defect practical educational system. This perfect educational system could only be established by managing the educational system; input, process, dan output, that is orientated to a quality standard. This aproach is well known as Total Quality Management or simply just TQM.  This paper present the discussion on the understanding, background, strength, and the application strategy of TQM into educational management system including its relationship with BOMM (Bantuan Operational Management Mutu or Operational Subsidy for Quality Management).

Keywords


Pendidikan; Manajemen; Mutu; Total; Kepuasan Pelanggan

Full Text:

PDF

References


Adiviso, Bernardo F (1998): Basic Ideas Behind Total Quality Management,

Colombo Plan Staff College for Technician Eduaction, Manila.

Besterfield, D. H. et.al (1995): Total Quality Management, Prentice Hall

International, New Delhi.

Creech, B (1994): The Five Pillars of TQM, Truman Talley Books, New York.

Crosby, Phillip B (1986): Quality is Free, Mentor Books, New York.

Departemen Pendidikan Nasional (2005): Rencana Strategis, Jakarta.

Editors (1992): Crosby on Quality: “Quality is Free.”, Word Executive’s Digest,

July.

Ellerton, Claire (Ed.) (2001): Managing for Excellence, Dorling Kindersley,

London.

Gaspersz, Vincent (2001): Total Quality Management, Gramedia Pustaka Utama,

Jakarta.

Gintings, Abdorrakhman (2007): Strategi Pengembangan Sekolah Daerah

Terpencil (Makalah Disajikan pada Workshop Pengembangan Sekolah

DaerahTerpencil), Direktorat TK – SD Ditjen Mandikdasmen, Jakarta.

---------- (2008): Aplikasi SIM Dalam Pendidikan, Program Pascasarjana Uhamka,

Jakarta.

---------- (2008): Menggapai Keunggulan (Makalah Disajikan Dalam Diklat

Pengelola PTS Jabar – Banten), Kopertis Wilayah IV, Bandung.

Herman, L. Janice dan Jerry J. Herman (1995): Total Quality Management (TQM)

for Education, Educational Technology, May – June.

Irawan, Handi (2002): 10 Prinsip Kepuasan Pelanggan: Paradigma baru merebut

hati pelanggan untuk memenangkan persaingan, Elex Media Komputindo,

Jakarta.

Linder, Jane C. (2004): Outsourcing for Radical Change: A Bold Approach to

Enterprise Transformation, American Management Association, New York.

Patki, SD (1998): Process of Implementing TQM, Colombo Plan Staff College for

Technician Eduaction, Manila.

Rochaety et. Al. (2005): Sistem Informasi Manajemen Pendidikan, Bumi Aksara,

Jakarta.

Sallis, Edward (2006): Total Quality Management in Education: Manajemen Mutu

Pendidikan (Alih Bahasa oleh Ahmad Ali Riyadi dan Fachrurrozi), IRCiSoD,

Jogjakarta.

Schmidt, W. H. et. al. (1993) : TQ Manager, Jossey Bass Inc., San Francisco.

Stewart, Roger (2003): Handbook of Teamworking: Understanding and Managing

Teams, Infinity Boks, New Delhi.




DOI: https://doi.org/10.26618/sigma.v1i1.7343

Refbacks

  • There are currently no refbacks.


Copyright (c) 2022 SIGMA: JURNAL PENDIDIKAN MATEMATIKA

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Web Analytics View SIGMA Stats

Flag Counter


INDEXED BY:

      

 

 

SIGMA: Jurnal Pendidikan Matematika is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.