PENERAPAN INOVASI PELAYANAN PUBLIK DI DINAS KEPENDUDUKAN DAN CATATAN SIPIL KABUPATEN ENREKANG
DOI:
https://doi.org/10.26618/kjap.v1i3.705Abstract
The object of research was to determine service delivery innovations in the Department of Population and Civil Registration Enrekang Regency.This research is to describe the shape of qualitative service delivery innovations in the Department of Population and Civil Registration Enrekang. This type of research is a case study. The collection of the data used interview, observation and documentation. While techniques to analyze the data used data reduction, data presentation and conclusion.Validity of the data used triangulation of time, resources, and techniques. The results showed that service delivery innovations in the form of e-ID services with the indicator 1) relative advantage, 2) compability, 3) complexity, 4) triability, 5) observability.
Keywords : implementation of innovation, public services
Tujuan penelitian adalah untuk mengetahui penerapan inovasi pelayanan publik di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Enrekang. Jenis penelitian adalah kualitatif dengan menggambarkan bentuk penerapan inovasi pelayanan publik di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Enrekang. Tipe penelitian adalah studi kasus. Dalam pengumpulan data digunakan teknik wawancara, observasi dan dokumentasi. Teknik analisis data menggunakan reduksi data, sajian data dan penarikan kesimpulan. Keabsahan data digunakan triangulasi yaitu triangulasi waktu, triangulasi sumber, dan triangulasi teknik. Hasil penelitian menunjukkan bahwa penerapan inovasi pelayanan publik berupa pelayanan e-KTP dengan indikator 1) keuntungan relatif, 2) kesesuaian, 3) kerumitan, 4) kemungkinan dicoba, 5) kemudahan diamati.
Kata kunci : penerapan inovasi, pelayanan publik
References
Anatan, Lina dan Lena Ellitan. 2009. Manajemen Inovasi (Transformasi Menuju Organisasi Kelas Dunia). Bandung: Alfabeta.
Boediono, 2003. Pelayanan Prima Perpajakan. Jakarta: Rineka Cipta.
Republik Indonesia. Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63 Tahun 2003 tentang pedoman umum penyelenggaraan pelayanan publik.
Moenir, A.S. 2006.Manajemen Pelayanan Umum di Indonesia, Jakarta: Bumi Aksara.
Napitupulu, Paimin. 2007. Pelayanan publik dan Customer Satisfaction. Bandung: Alumni.
Sinambela, Lijan Poltak. 2006. Reformasi Pelayanan Publik: Teori, Kebijakan dan Implementasinya. Jakarta: Bumi Aksara.
Suwarno, Yogi. 2008. Inovasi Di Sektor Publik. Jakarta: STIA-LAN Press.
Republik Indonesia, Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik.
Republik Indonesia.Undang-Undang Nomor 23 Tahun 2006 tentang Administrasi Kependudukan.
Wahab, Solihin Abdul. 2003. Analisis Kebijakan dari Formulasi ke Implementasi Kebijakan Negara. Jakarta: PT Bumi Aksara.
Downloads
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
