Pengaruh Perilaku Organisasi Terhadap Kualitas Pelayanan Publik

Penulis

  • Ade Irma Hamsah Universitas Muhammadiyah Makassar
  • Lukman Hakim Universitas Muhammadiyah Makassar
  • Rosdianti Razak Universitas Muhammadiyah Makassar

DOI:

https://doi.org/10.26618/kimap.v1i1.4048

Abstrak

The objective of research is to find out the influence of organization behavior in quality of public services in PDAM Office of Makassar City. The type of the research is quantitative. The sample involved in research are and hundred people for society, and the sample used is simple random sampling. In collecting data, the researcher used observation, questionnaire, and documentation. Data analysis technique used in this research is descriptive statistical analysis,correlation, and simple regression. Based on the correlation and simple regression the result of the research shows that the organization behavior quite influential on the quality of public services. The organization behavior variable have a influence and have a relationship with quality of public service variable.

Keywords: Influence, Behavior, Public Services

Referensi

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Undang-Undang nomor 25 tahun 2009 tentang Pelayanan Publik

Sindo, 23 November 2017. Warga Utara Kota Makassar Keluhkan Krisis Air. Halaman 18.

Unduhan

Diterbitkan

2020-09-01

Terbitan

Vol 1 No 1 (2020): Agustus 2020

Bagian

Articles

Lisensi

In the event that the article is accepted by the Editorial Team of KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) and there is a decision to publish the article, the copyright of the article passes to KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online).

The Department of Public Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) as the publisher of the Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) holds the copyright to all articles published in this journal.

The Department of Public Administration, Faculty of Social and Political Sciences, University of Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) has the right to reproduce and distribute this article and the author is not allowed to republish the same article that has been published in this journal.

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