Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
KAJIAN ILMIAH MAHASISWA ADMINISTRASI PUBLIK (KIMAP), with registered number ISSN 2746-0460 (Online), is a peer-reviewed, open access journal published six times a year or once every two months, namely February, April, June, August, October, December by the State Administration Study Programme, Faculty of Social and Political Sciences, University of Muhammadiyah Makassar. This journal aims to be an academic forum for researchers, academics, practitioners, and policy makers in exploring strategic issues and innovations in governance and public services. The main coverage of this journal includes public policy, public management, governance, decentralisation, public services, and sustainable development in the context of public administration.
In the event that the article is accepted by the Editorial Team of KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) and there is a decision to publish the article, the copyright of the article passes to KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online). The Department of Public Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) as the publisher of the Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) holds the copyright to all articles published in this journal. The Department of Public Administration, Faculty of Social and Political Sciences, University of Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) has the right to reproduce and distribute this article and the author is not allowed to republish the same article that has been published in this journal. Manuscript Authenticity and Copyright Statement can be downloaded: Click Here After filling out the statement, please send it via email: kimap@unismuh.ac.id
PENGARUH BUDAYA ORGANISASI TERHADAP KINERJA PEGAWAI DINAS PERTANIAN DI KABUPATEN PANGKEP
The purpose of this study is to determine the extent of the influence of organizational culture variables on employee performance variables at the Department of Agriculture in Pangkep Regency. The method used in this research is a quantitative approach with descriptive research type. Data collection techniques were carried out through surveys using Likert-scale questionnaires distributed to 90 employees as samples through a saturated sampling technique. Data analysis was performed by assessing respondents' responses to the level of organizational culture and employee performance, and using multiple linear regression analysis to identify the relationship between the two variables. he results of this study indicate that the organizational culture variable is categorized as 'Excellent,' with an average score of 407.6 or a percentage of 90.57%. Similarly, the employee performance variable falls into the 'Very High' category, yielding an average score of 404.5 or 89.88%. Furthermore, multiple linear regression analysis demonstrates that organizational culture has a positive and significant effect on employee performance, with a coefficient of determination of 0.681, or 68.1%
Copyright (c) 2026 Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
Implementasi Kebijakan Pengelolaan Pendidikan Muhammadiyah Di Kabupaten Jeneponto
Abstract : This study aims to analyze the implementation of Muhammadiyah's education management policy in Jeneponto Regency and identify its supporting and inhibiting factors. The focus of the study refers to the Muhammadiyah Central Leadership Guidelines Number 1/Ped/I.0/B/2024 concerning Primary, Secondary, and Non-Formal Education. The research method used is qualitative with a descriptive approach. Data were collected through in-depth interviews with key informants from the Muhammadiyah Regional Leadership, the Elementary and Secondary Education Council, school principals, and students, as well as through observation and documentation. Data analysis techniques include data reduction, data presentation, and drawing conclusions based on George C. Edwards III's policy implementation theory which includes variables of communication, resources, disposition, and bureaucratic structure. The results of the study show that the implementation of the policy has been carried out through intensive coordination between PDM and Muhammadiyah's Charity Enterprises, but still faces challenges in the aspects of resources and internal communication. The main supporting factors are the loyalty and high militancy of cadres in saving educational assets, as well as strong ideological support from the organization. Meanwhile, inhibiting factors include limited facilities, a shortage of specialized human resources, and internal conflicts at the local level that impact management stability. This study concludes that despite technical and financial constraints, the ideological commitment of cadres is a key pillar maintaining the existence of Muhammadiyah education in Jeneponto Regency. Keywords: Policy Implementation, Education Management, Muhammadiyah, Jeneponto
Efektivitas Penerapan E-Government Berbasis Aplikasi Ferizy Di Pelabuhan Pamatata Kabupaten Selayar
Abstract: The implementation of e-government through digital technology is a strategic initiative to enhance the quality of public services. One such initiative is the adoption of the Ferizy application as a ferry ticket booking system at Pamatata Port in Selayar Regency. This study analyzes the effectiveness of e-government implementation through the Ferizy application in the context of public service delivery at Pamatata Port. Employing a qualitative descriptive approach, data were collected through observation, in-depth interviews, and documentation involving ASDP officers and ferry service users. The effectiveness analysis was conducted using five indicators proposed by Sutrisno: program understanding, target accuracy, timeliness, goal achievement, and real change. The findings indicate that the implementation of the Ferizy application has been effective in improving service accessibility, transparency, and efficiency in the ticket purchasing process. Nevertheless, several challenges persist, including limited digital literacy among certain segments of the population, technical difficulties within the application, and prolonged queues for ticket verification at the port. In conclusion, the study demonstrates that implementing e-government through the Ferizy application has had a positive impact on public service delivery. However, further efforts are required to strengthen socialization, provide user assistance, and improve system functionality and operational coordination. Keywords: Effectiveness, E-Government, Ferizy, Public Services, Pamatata Port
Peran Media Sosial Dalam Peningkatan Partisipasi Pemilih Pemula Pilkada 2024 Di Kecamatan Galesong Kabupaten Takalar
This study aims to determine the role of social media in increasing the participation of first-time voters in the 2024 regional elections in Galesong District, Takalar Regency. The research method used was a qualitative case study approach. Data were collected through observation, interviews, and documentation. Data analysis was conducted using thematic analysis techniques. The results indicate that social media plays a strategic and significant role in encouraging first-time voter participation. First, from a social contact perspective, social media has proven successful in creating a dynamic interaction space, both directly and indirectly, between first-time voters and fellow voters and election organizers. Second, social media communication serves as a highly effective means of conveying election information. The Takalar Regency General Elections Commission (KPU) successfully utilized digital platforms to disseminate informative and engaging content, enabling first-time voters to quickly and accurately access candidate data, programs, and election schedules. Third, awareness of the role of social media plays a role in increasing first-time voters' understanding of their rights and responsibilities in the democratic process.
Implementasi Kebijakan Disiplin Aparatur Sipil Negara Pada Sekretariat Dewan Perwakilan Daerah Kabupaten Mamuju
This research aims to determine the implementation of state civil servant discipline policies at the secretariat of the regional people's representative council of Mamuju district. This type of research is qualitative research and the type of research uses a descriptive approach. The population in this study were all civil servants at the Secretariat of the Mamuju Regency Regional People's Representative Council. Based on the research results, it can be concluded that "Implementation of Discipline Policy for State Civil Servants at the Secretariat of the Regional People's Representative Council in Mamuju Regency" in this case Law Number 94 of 2021 Amendment to Law Number 15 of 2014, PP Number 94 of 2021 concerning State Civil Servants, this Law was created to regulate the rules regarding work discipline for Civil Servants. This law also regulates that State Apparatus must not be biased towards the political axis or need to have a neutral attitude towards politics.
Efektivitas Penerbitan Surat Pemberitahuan Pajak Terhutang (Sppt) Pajak Bumi Dan Bangunan (Pbb) Di Kecamatan Bontonompo Kabupaten Gowa
Penelitian ini bertujuan, untuk mengetahui Efektivitas Penerbitan Surat Pemberitahuan Pajak Terhutang (SPPT) Pajak Bumi dan Bangunan (PBB) Di Kecamatan Bontonompo Kabupaten Gowa. Penelitian ini menggunakan metode pendekatan kualitatif dengan tipe penelitian deskriptif, sumber data yang digunakan adalah sumber data primer dan data sekunder. Pengumpulan data menggunakan Teknik Observasi, wawancara secara mendalam, serta dukumentasi. Hasil penelitian menujukkan bahwa Penerbitan Surat Pemberitahuan Pajak Terhutang (SPPT) Pajak Bumi dan Bangunan (PBB) Di kecamatan Bontonompo Kabupaten Gowa cukup efektif, Namun masih mengalami kendala seperti kurang singkronisasi data pada administrasi perpajakan ditingkat pusat dan daerah masih kurang, peningkatan kapasitas sumber daya manusia, keterbatasan fasilitas, dan optimalisasi teknologi. Meskipun demikian pemerintah kecamatan Bontonompo selalu berupaya setiap tahun untuk mengoptimalkan penerbitan surat pemberitahuan pajak terhutang (SPPT) pajak bumi dan bangunan (PBB).
Evaluasi Kebijakan Pemerintah Dalam Meningkatkan Kualitas Permukiman Kumuh Di Kelurahan Kassi-Kassi Kecamatan Rappocini Kota Makassar
Penelitian ini mengevaluasi kebijakan pemerintah dalam meningkatkan kualitas permukiman kumuh di Kelurahan Kassi-Kassi, Kecamatan Rappocini, Kota Makassar. Permukiman kumuh di perkotaan menjadi tantangan bagi pemerintah daerah, termasuk di Kota Makassar. Penelitian ini bertujuan untuk mengidentifikasi kebijakan yang telah dirancang dan diimplementasikan oleh pemerintah untuk mengatasi masalah permukiman kumuh, serta menganalisis dampak kebijakan tersebut terhadap kesejahteraan masyarakat setempat. Metode penelitian yang digunakan adalah kualitatif, dengan pengumpulan data melalui observasi, wawancara mendalam dengan pihak terkait (pemerintah dan masyarakat), dan dokumentasi. Hasil penelitian menunjukkan bahwa pemerintah telah berupaya melaksanakan berbagai kebijakan yang mencakup peningkatan akses layanan dasar (seperti air bersih dan sanitasi), bantuan langsung kepada masyarakat, dan program pemberdayaan ekonomi. Namun, efektivitas implementasi kebijakan masih menghadapi kendala, antara lain keterbatasan kualitas hunian, akses terhadap layanan dasar yang belum memadai, distribusi bantuan yang belum merata, serta tantangan dalam pemberdayaan ekonomi masyarakat. Penelitian ini menyimpulkan bahwa kebijakan pemerintah telah memberikan dampak positif tertentu, tetapi masih diperlukan perbaikan dan penguatan implementasi agar dapat memberikan perubahan yang signifikan dan berkelanjutan terhadap peningkatan kualitas hidup masyarakat di permukiman kumuh.
Implementasi Kebijakan Program Sekolah Penggerak Dalam Peningkatan Kualitas Pendidikan Merdeka Belajar Di Upt Sd Negeri 114 Kabupaten Pinrang
The purpose of the study was to determine the Implementation of the School Mover Program in Improving the Quality of Independent Learning Education at UPT SD Negeri 114 Pinrang Regency. The type of research that uses a qualitative method with a descriptive research type, data collection techniques through observation, interviews, and documentation, The results of the study indicate that the communication process in the implementation of the school mover program policy at UPT SD Negeri 114 Pinrang Regency has been effective where communication can be in formal form through official letters and face-to-face meetings. In addition, the availability of resources, namely educators, physical facilities, and technology, have been well managed to support the School Mover and Independent Learning Programs. Implementer disposition Support from the principal, teacher adaptation to innovative methods, and positive student responses to interactive and collaborative learning. The bureaucratic structure plays a role in supporting the implementation of the School Mover Program through technical guidance, training, funding, and monitoring and evaluation.
Pengembangan Model Blue Governance untuk Pemerintah Daerah Pesisir Indonesia dengan Pendekatan Literature Review
Abstract : Artikel ini menyintesis literatur untuk merumuskan model blue governance yang operasional bagi pemerintah daerah pesisir Indonesia. Dengan tinjauan pustaka sistematis (scoping review) atas publikasi 2000–2025, penelusuran awal 1.250 temuan disaring menjadi 40 artikel yang relevan. Sintesis menunjukkan tiga pilar kunci tata kelola: (1) otonomi daerah untuk penyesuaian kebijakan dengan konteks lokal; (2) integrasi ekosistem guna menautkan pemanfaatan dan konservasi (termasuk blue carbon seperti mangrove dan seagrass); dan (3) partisipasi publik yang dioperasionalkan melalui Forum Musyawarah Pesisir serta pelembagaan kearifan lokal. Dibandingkan kerangka ICZM, MSP, dan EBM, model yang diusulkan lebih kontekstual pada desentralisasi Indonesia dan menempatkan partisipasi sebagai mekanisme legitimasi kebijakan. Implikasi praktis mencakup integrasi model ke RPJMD/RTRW, pembentukan Dewan Pesisir Daerah dan Satgas Blue Governance (kemitraan aparatur komunitas), optimalisasi dana desa untuk aksi biru, serta monitoring partisipatif berbasis komunitas dan perguruan tinggi. Rekomendasi menargetkan perbaikan koordinasi lintas-level, pengelolaan trade-off konservasi pembangunan, dan penguatan data. Keterbatasan utama terletak pada absennya validasi lapangan, sehingga studi mixed-methods pada lokasi percontohan disarankan. Secara keseluruhan, model ini menawarkan kerangka praktis untuk mewujudkan tata kelola pesisir yang inklusif, resilien, dan berkelanjutan, sekaligus menopang pencapaian SDGs dan NDC Indonesia. Kata Kunci: blue governance; otonomi daerah; partisipasi publik; integrasi ekosistem; ekonomi biru; pesisir Indonesia.
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Strategi Pengelolaan Aset Daerah di Badan Pengelolaan Keuangan dan Aset Daerah (BPKAD) Kota Makassar
: This study aims to analyze the regional asset management strategy at the Regional Financial and Asset Management Agency (BPKAD) of Makassar City in order to improve the effectiveness, efficiency, and accountability of regional asset management. This research is motivated by various challenges faced by BPKAD, such as suboptimal asset utilization, limited proof of asset ownership, assets controlled by unauthorized parties, and limited integration between administrative data and physical asset data. This study uses a qualitative method with a case study approach. Data were obtained through interviews, observation, and documentation. Informants in this study consisted of six people who played a direct role in asset management, namely Muh. Dakhlan, Islamiyah Sondeng, Maryana Panggalo, Muh. Rahmatullah, Muhammad Tahir, and Muh. Yusuf. Data analysis was carried out through the stages of data reduction, data presentation, and drawing conclusions. The results of the study indicate that asset management at BPKAD faces strengths in the form of regulatory and infrastructure support, weaknesses in human resources and information systems, opportunities in the form of technological developments and cooperation with third parties, and threats in the form of potential asset misuse and regulatory changes. Based on the SWOT analysis, strategies that can be implemented include optimizing asset utilization through the asset management information system (SIMBAKDA), increasing human resource capacity, strengthening asset inventory and certification, and implementing the principles of transparency and accountability as well as better governance in Makassar City.
Peran Badan Pengawas Pemilihan Umum Dalam Pencegahan Praktik Money Politics Pada Pemilihan Kepala Daerah 2024 Di Kabupaten Sinjai
This study aims to analyze the role of the Election Supervisory Agency (Bawaslu) in efforts to prevent the practice of money politics in the 2024 Regional Head Election (Pilkada) in Sinjai Regency. This study uses a qualitative descriptive research method with a case study approach, this study was conducted for approximately two months at the Secretariat of the Sinjai Regency Election Supervisory Agency. Data collection was carried out through observation, interviews, and documentation. The results of the study indicate that the Sinjai Regency Election Supervisory Agency (Bawaslu) has carried out its role and responsibilities well in the regional head election (Pilkada) process in Sinjai Regency. Based on the analysis of the four indicators, it was found that the Sinjai Regency Election Supervisory Agency (Bawaslu) always strives to carry out its duties and promises to prevent the practice of money politics and ensure that the election process continues to run effectively. This study underlines the importance of utilizing technology in increasing effectiveness and accountability in preventing the practice of money politics in the election process in Sinjai Regency.
Implementasi Peraturan Daerah Nomor 4 Tahun 2023 Tentang Pengelolaan Sampah Di Pesisir Kecamatan Galesong Utara Kabupaten Takalar
This study aims to analyze the implementation of Regional Regulation Number 4 of 2023 concerning waste management in the coastal area of Galesong Utara District, Takalar Regency. The research employs a descriptive qualitative method, with data collected through observation, interviews, and documentation. Data were analyzed using the stages of data reduction, data display, and conclusion drawing. The findings reveal that policy implementation is influenced by four main aspects: communication, resources, implementers’ disposition, and bureaucratic structure. Socialization and inter-agency coordination play crucial roles in enhancing public awareness and participation. However, several challenges remain, including limited facilities, human resources, and financial support. Despite these obstacles, implementers consistently strive to strengthen community involvement in coastal waste management. The study concludes that the effectiveness of waste management depends on strong collaboration, transparent communication, adequate resources, a committed implementing apparatus, and an efficient bureaucratic framework that supports sustainable coastal governance.
Implementasi Program Desa Anti Korupsi Di Desa Pakatto Kecamatan Bontomarannu Kabupaten Gowa
: The purpose of this research is to find out how the implementation and obstacles of the anti-corruption village program in Pakatto Village, Bontomarannu District, Gowa Regency. The theory used in this study is the program implementation theory according to Charles O. Jones which mentions three basic activities, namely organization, interpretation, and application. The research method used is qualitative descriptive. The results of the study show that the implementation of the anti-corruption village program in Pakatto village initiated by the Corruption Eradication Commission in its implementation has been good. Judging from the structural organization and integrity of human resources, it has run optimally. From the aspect of interpretation, the program implementers have understood the goals and guidelines of the village program. In the implementation aspect, it was found that the realization of the implementation of the village work program went smoothly by holding a coffee morning activity with a Focus Group Discussion scheme and the existence of an Independent Digital Platform connected to the Website. Keywords: Implementation, Program, Anti-Corruption Village
Kualitas Pelayanan Publik Dinas Perpustakaan Dan Kearsipan Provinsi Sulawesi Selatan
Abstract : This study aims to determine the Quality of Public Services of the Library and Archives Service of South Sulawesi Province. The research method used is a descriptive method with a qualitative approach, while the data collection method is through observation, interviews and documentation. The results of this study indicate that the Quality of Public Services of the Library and Archives Service of South Sulawesi Province, based on 5 indicators according to Zeithaml regarding the quality of public services, namely 1) Physical evidence (tangible) of the provision of physical facilities in the library such as air conditioning, tables, computers, and mobile library services, as well as active promotion through social media 2) Reliability, namely services that are fairly consistent, timely, and equal to all visitors 3) Responsiveness is seen from the quick response of employees to visitor needs, 4) Assurance, namely consistent services according to Standard Operating Procedures (SOP) provide a sense of security and trust for visitors 5) Empathy is seen from employee participation in various literacy activities in 24 Regencies/Cities.
Evaluasi Penerapan E-Government dalam Pembuatan E-KTP di Kantor Dinas Kependudukan dan Pecatatan Sipil Kabupaten Pinrang
This study aims to describe and analyze the implementation of e-Government in the issuance of e-KTPs at the Population and Civil Registration Office of Pinrang Regency. This study uses a qualitative descriptive approach with data collection techniques through observation, in-depth interviews, and documentation. The theory used in this study is the evaluation theory developed by William Dunn (2003:610), which examines the impact on effectiveness, efficiency, quality, performance, and productivity. The results show that e-Government provides benefits to the community in the issuance of e-KTPs at the Dukcapil Office. The responsibility of the Population and Civil Registration Office of Pinrang Regency is like that of a beautiful operator to the community. In general, the implementation of e-Government has had a positive impact on the community, although improvements are needed from all parties to create a more equitable and sustainable partnership.
STRATEGI PEMERINTAH DALAM MENGENDALIKAN ANGKA KEMISKINAN DI DINAS SOSIAL KABUPATEN BANTAENG
Poverty is an economic phenomenon that has become a serious issue that must be addressed immediately. This phenomenon is a serious problem not only in Indonesia but also worldwide. The aim of this research is to identify the strategies used by the government of Bantaeng Regency to control poverty rates.This study employs a qualitative approach using observation, interviews, and documentation methods. The research findings reveal that the poverty rate in Bantaeng Regency was initially at 8%, then increased to 9% after the Covid-19 pandemic before dropping back to 8%, with fluctuations that were not too significant. According to the Social Affairs Office of Bantaeng Regency, the factors contributing to poverty include the Covid-19 outbreak, education level, low income, lack of skills, stagnant mindset, inadequate healthcare, and economic uncertainty. The government's strategy for controlling poverty in Bantaeng Regency includes social assistance programs and improving human resource quality through education. Social assistance helps the economic development of the community by ensuring their basic needs are met, and the aid provided can serve as capital for starting businesses. Meanwhile, enhancing human resource quality through education helps improve people's skills in various fields. Based on the data obtained, the implementation of these strategies has successfully controlled the poverty rate in Bantaeng Regency.
Manajemen Sumber Daya Manusia Dalam Meningkatkan Pelayanan Nasabah Di Pt Bank Bni Kecamatan Somba Opu Kabupaten Gowa
This research aims to analyze human resource management in supporting service improvement. The research method used is descriptive qualitative. Data was collected through interviews, documentation and media review. The research results show that. The work assignment indicator shows that the work assignment in improving customer service at PT Bank BNI Gowa Branch has been carried out quite well, the work quality indicator can be concluded that BNI Gowa Branch customers are satisfied with the products, promotions and services provided in accordance with customer expectations, the quantity indicator shows that transactions at Bank BNI Gowa Branch are quite fast and good, the timeliness indicator shows that work is always carried out on time, then the utilization of time used by each employee is currently quite good, and the cost effectiveness indicator shows that BNI Branch employees Gowa has been quite effective in maximizing standard guidelines when transacting with customer.
Application in Qualitative & Quantitative Research
The aim of this study is to explain the discourse and differences between research, quantitative research and qualitative research. Qualitative research, based on the philosophy of postpositivism, is used to examine the condition of natural objects with the aim of understanding phenomena. Qualitative research is an intense communication process between the researcher and the phenomenon being studied. Quantitative research, which is based on the philosophy of positivism, is used to study a specific population or sample, collect data using research instruments, and then analyze the data quantitatively or statistically to test a predetermined hypothesis. Quantitative research and qualitative research differ in terms of the criteria, processes, and competencies used.
KINERJA PEGAWAI DALAM PELAYANAN PUBLIK PADA DINAS PERPUSTKAAN DAN KEARSIPAN KABUPATEN LUWU
This research aims to determine the performance of employees in public services at the Luwu Regency Library and Archives Service. This type of research uses qualitative methods, data collection techniques through observation, interviews and documentation. The results of the research show that: (1). Professionalism, in carrying out the duties of the Luwu Regency library and archives service staff, they have abilities that are in accordance with their respective main duties and functions in providing services to visitors. (2 Proportional, employees carry out their duties based on their respective duties so that there is no overlap between one field and another (3). Accountable, decision making has been carried out transparently, identifying problems that occur. (4 Effective and Efficient , the application of innovation that makes visitors interested in coming to the library
BUDAYA KERJA KEPALA DESA DALAM PELAYANAN MASYARAKAT DI DESA MASSENRENGPULU KABUPATEN BONE
This research aims to determine the work culture of village heads in community services in Masserengpulu Village, Bone Regency. Very influential in improving community services, as well as helping identify areas that need improvement and creating strategies to build a healthy and positive work culture. The research method used is a naturalistic research method with a qualitative approach. Data was obtained through interviews and document analysis to understand the work culture of village heads in community services. The results of the research show that the Village Head's work culture in community services in Massenrengpulu Village, Bone Regency is still lacking in discipline due to staff who are still irregular in their working hours, the implementation of the Village Head's openness principle, there is deliberation in resolving problems, mutual respect is still lacking and the Village Head's cooperation is still lacking, because the Village Head rarely shows himself at the village office when meetings are held, which is a form of failure in building an effective cooperative nature, this hampers the improvement of services which will ultimately affect the quality of services provided to the community.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Masyarakat Di Kabupaten Gowa
This study aims to determine the effect of service quality on public satisfaction at the Gowa Regency Public Service Mall. The research method used is quantitative with data collection techniques through questionnaires, observation, and documentation. A sample of 100 respondents was selected using the Accidental Sampling technique. Data collection techniques in this study: Descriptive Statistics, Validity Test, Reliability Test, Simple Regression Analysis, Hypothesis Test. The results of the study indicate that service quality consisting of tangibles, reliability, responsiveness, assurance, and empathy dimensions has a positive and significant effect on public satisfaction. This is evidenced by a partial test which shows a significant value of 0.000 <0.05, it is known that the coefficient of determination R square has a value of 0.513 or 51.3%. Thus, improving service quality can increase public satisfaction with the services provided at the Gowa Regency Public Service Mall.
Efektivitas E-Government Pembayaran Pajak Kendaraan Bermotor Berbasis Aplikasi Bapenda Sulsel
Abstract The purpose of the study was to determine the Effectiveness of E-Government Motor Vehicle Tax Payments based on the Bapenda Sulsel Mobile Application at the Regional Revenue Agency of South Sulawesi Province. The type of research uses a qualitative method with a descriptive research type, data collection techniques through observation, interviews, and documentation. The results of the study indicate that the Effectiveness of Motor Vehicle Tax Payments based on the Bapenda Sulsel Mobile Application at the Regional Revenue Agency of South Sulawesi Province can be categorized as quite effective, because of the three indicators only one is not yet effective. Achievement of objectives in its implementation is efficient in terms of time and the realization of Motor Vehicle Tax growth has increased significantly which has contributed greatly to Regional Original Income. Integration carried out with several other agencies and various methods of socialization, namely direct socialization to the community. Adaptation in terms of human resources is not adequate, there is still a lack of human resources for the development of this application, but the infrastructure is adequate.
Pengelolaan Barang Inventaris Milik Daerah di Kota Makassar
This study aims to ensure transparency, accountability, and efficiency in the management of regional inventory goods at the Makassar city regional secretariat office. By using a qualitative research method with a descriptive approach, it is intended to dig up as much information as possible from the research problem. Based on the results of the study, the management of regional inventory goods is in the form of: (1) data collection of regional inventory goods management that conducts an inventory of regional goods at least once a year. (2) In recording the management of regional inventory goods, it is usually done at least once a year to ensure the accuracy and sustainability of the data. However, some organizations may record more often. (3) As for the elimination of regional inventory goods management at the Makassar city regional secretariat office, it is proposed that the elimination process be managed by the regional financial and asset management agency. (4) Maintenance of regional goods is carried out periodically based on the condition of the goods proposed in a state that is not suitable for use or damaged within the scope of the regional secretariat. (5) As well as reporting regional inventory goods at the Makassar city regional secretariat office has been in accordance with the reporting based on the regulations that apply every year and semester.
Budaya Kerja Kepolisian Dalam Pelayanan Masyarakat Di Polsek Anggeraja Kabupaten Enrekang
The aim of the research is to determine the work culture of the police in community service at the Anggeraja Police, Enrekang Regency. This type of research uses qualitative methods with a descriptive research type. Data collection techniques are through observation, interviews and documentation. The results of the research show that the Anggeraja Police Department's service to the community is said to be quite good, but there are several obstacles, namely regulations and the community's views on service and values. -Society's values are not fully implemented in accordance with the professional code of ethics. There are habits, rules and values as a reference for acting in solving problems. The Police Code of Ethics as a guideline for carrying out their duties cannot be said to be optimal when police officers are in the field in their assigned area. In reality, the police have not provided good services to the community because of favoritism and exclusion.
KUALITAS PELAYANAN PUBLIK DI KANTOR SATUAN PENYELENGGARA ADMINISTRASI SIM SATLANTAS POLRES TAKALAR
This research aims to evaluate the quality of public services for making driving licenses at the Takalar Police traffic police driving license administration unit office by considering analysis of service costs, service facilities and service attitudes. The research method uses a descriptive qualitative approach where data is obtained through interviews, observations and documentation in the field involving various related parties such as traffic police officers and SIM service users who have direct experience with services at the Takalar Police Traffic Unit. The results of the research show that the quality of public services at the Takalar Police traffic police office is influenced by several inhibiting factors such as service costs, service attitudes of officers, inadequate availability of facilities and still need to be improved. In-depth analysis of aspects that provide a comprehensive picture of the quality of public services at the Takalar Police Traffic Unit.
Strategi Pemerintah Daerah Dalam Menangani Ernikahan Dini Di Kabupaten Barru
This research aims to determine the regional government's strategy in dealing with early marriage in Barru Regency. The type of research used is qualitative research, data collection uses observation, interview and documentation techniques. The results of the research show that the regional government's strategy in dealing with early marriage in Barru Regency is considered optimal, where the rate of early marriage will decrease in 2022 after experiencing an increase in 2021. Strength, with the presence of religious counselors in each sub-district and the involvement of parents and teenagers . In terms of weaknesses, there are still many people who hold strong traditions and have a low level of understanding regarding the risks of early marriage. Furthermore, from an Oppertunity perspective, this strategy is not only implemented by one element but certainly involves others such as the community and also the relevant regional government. The last one is Thearth, where the divorce rate, poverty and educational backwardness are increasing. The internal factor that influences this research is laziness.
PENGARUH FASILITAS KESEHATAN TERHADAP KEPUASAN PASIEN DI PUSKESMAS SALUGATTA KECAMATAN BUDONG-BUDONG KABUPATEN MAMUJU TENGAH
The aim of this research is to find out how much influence health facility variables have on patient satisfaction variables at the Salugatta Community Health Center, Budong-Budong District, Central Mamuju Regency. This research uses quantitative research methods with descriptive research type. The data collection technique was through a survey using a questionnaire given to patients at the Salugatta Health Center in January with a sample size of 88 respondents. The results of this study show that health facilities have a significant effect on patient satisfaction. And the results of the health facility hypothesis test (X) have a positive effect on patient satisfaction (Y). This is indicated by the value of tcount > ttable with a value of 18.123 > 1.987 with a significance value of 0.001 < 0.05. Based on the coefficient of determination (R Square) of 0.792, which means the influence of health facilities (X) on patient satisfaction (Y) is 79% while the rest is influenced by other factors. It is hoped that the implications of this research will be for the Central Mamuju Regency government to be able to improve existing infrastructure at the Salugatta Community Health Center so that it can increase patient satisfaction, because health facilities are very important for the community.
Penerapan Kebijakan Aplikasi Tourism Makassar Sebagai Media Promosi Di Dinas Pariwisata Kota Makassar
The aim of the research is to determine the implementation of the Makassar Tourism Application Policy as a Promotional Media in the Makassar City Tourism Office. This type of research is qualitative research with descriptive research type. Data collection techniques use observation, interviews and documentation methods. The results of the research are that communication in the Makassar Tourism application at the Makassar City Tourism Office always prioritizes communication, the communication referred to here is socialization. Therefore, each field always holds activity meetings in each field so that employees can communicate directly with tourists who come from outside Sulawesi so they can implement a good and polite communication system towards tourists. Resources in the existing Makassar Tourism application. The Makassar City Tourism Office continues to strive to improve the human resources in the office, because Makassar City is a city that is famous for its tourist attractions that can attract tourists, culinary food, etc.
Etika Pelayanan Publik Di Kantor Kecamatan Enrekang Kabupaten Enrekang
Providing services cannot be separated from service ethics which of course has an impact on public satisfaction with the services provided at the Enrekang District Office. This research certainly discusses public service ethics which are summarized in four indicators, namely Equality, Quity, Loyalty and Responsibility. The research results showed that the four indicators were still far from what was expected, where the four indicators were not included in a Standard Operating Procedure. The absence of Standard Operating Procedures is a benchmark for the services provided by the Enrekang District Office. So in this case, presenting Standard Operating Procedures is intended as a guideline in providing public services which of course cannot be separated from the four indicators of public service ethics discussed. Therefore, the recommendation from researchers is of course that the establishment of Standard Operating Procedures must be implemented at the Enrekang District Office as an effort to realize excellent public services.
Etika Pelayanan Publik Pada Kantor Dinas Kependudukan Dan Catatan Sipil Kota Makassar
The results of this research show that Service Ethics at the Makassar City Population and Civil Registry Office in terms of the services provided to the community have been said to be effective, accurate and of high quality, where the population registration process, issuance of identity documents such as KTPs and birth certificates, as well as other services have met community administrative needs quickly and accurately. The services provided by the Makassar Civil Registry Office are designed to be efficient and also save time for the public. Then the public services established at the Makassar City Population and Civil Registry Office have similarities in the process of processing documents such as Digital KTPs, Family Cards, birth certificates, and so on. The process generally involves gathering the required information and documents, verifying the data, and printing the requested documents.