Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien di RSUD H. Padjonga Dg Ngalle Kabupaten Takalar

DOI: https://doi.org/10.26618/kimap.v1i2.3694

Authors

  • Trisnayanti Trisnayanti Universitas Muhammadiyah Makassar
  • Lukman Hakim Universitas Muhammadiyah Makassar
  • Nurbiah Tahir Universitas Muhammadiyah Makassar

Abstract

This study aimed  to determine the effect of service quality on patient satisfaction at H. Padjonga Dg. Ngalle Takalar Regency. This type of research used quantitative research with survey research types. The sample technique used  simple random sampling with research instrument measurements namely; Likert scale. The data analysis technique used descriptive statistical analysis techniques and simple regression analysis techniques used SPSS  26 version. The results of this study on the Effect of Service Quality on Patient Satisfaction showed that the regression coefficient (b) value was 15,254 which could be interpreted that the independent variable or Service Quality (X) had a positive or strong effect on the dependent variable or patient satisfaction (Y). Based on the results of t arithmetic> t table (15,254> 1,675) or significant (Sig) of 0,000 less than <0.05 meant it was accepted. This meant that the quality of service had a significant effect on patient satisfaction at the BLUD H. Padjonga Regional Dg.Ngalle Hospital in Takalar Regency.

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Published

2020-11-03

Issue

Vol. 1 No. 2 (2020): Oktober 2020

Section

Articles

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