Kualitas Pelayanan Di Kantor Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan Kabupaten Bulukumba
DOI: https://doi.org/10.26618/kimap.v1i2.3721
الملخص
This study aimed to find out the quality of service in the Social Security Organizing Agency (BPJS) office of Bulukumba Regency. This study used qualitative method. The number of informants in this study were 9 people. Data collection methods used documentation, observation, and interviews. The results of this study showed that the facilities in the office were adequate, the aspect of reliability showed from the service of the officer was maximum, where the officers did role play activities before carrying out the service, the responsiveness aspect had maximally reached because the officer in the service had a responsive attitude, aspects of assurance had not been reached to the maximum where in terms of providing a period of time sometimes still not in accordance with punctuality. While empathic aspects had maximally reached where the officers had given a lot of attention to a case of MSC (mobile service center), this made it easier for the public to take care of BPJS cards or change data on participants without going to the officeالمراجع
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التنزيلات
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القسم
الرخصة
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