Kualitas Pelayanan Di Kantor Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan Kabupaten Bulukumba

Abstract

This study aimed to find out the quality of service in the Social Security Organizing Agency (BPJS) office of Bulukumba Regency. This study used qualitative method. The number of informants in this study were 9 people. Data collection methods used  documentation, observation, and interviews. The results of this study showed that  the facilities   in the office were adequate, the aspect of reliability  showed from the service of the officer was maximum, where the officers did role play activities before carrying out the service, the responsiveness aspect had  maximally reached because the officer in the service had a responsive attitude, aspects of assurance had not been reached to the maximum where in terms of providing a period of time sometimes still not in accordance with punctuality. While empathic aspects had maximally reached where the officers had given a lot of attention to a case of MSC (mobile service center), this made it easier for the public to take care of BPJS cards or change data on participants without going  to the office