KUALITAS PELAYANAN PUBLIK DI KANTOR SISTEM ADMINISTRASI MANUNGGAL SATU ATAP

DOI: https://doi.org/10.26618/kimap.v5i4.15730

Authors

  • Puput Hasan Universitas Muhammadiyah Makassar
  • Andi Rosdianti Razak Universitas Muhammadiyah Makassar
  • Adnan Ma'ruf Universitas Muhammadiyah Makassar

Abstract

The aim of this research is to describe the quality of service at the Makassar City One-Stop Manunggal Administration System (SAMSAT) Office. The type of research is qualitative research. Informants in this research collected data using interviews, observation and documentation. The research results show that the quality of motor vehicle tax services at the Makassar City SAMSAT office seen from five dimensions, namely: tangible, reliability, responsiveness, assurance and empathy, is good. Makassar City SAMSAT has responded to taxpayer complaints when problems occur in the service process, has knowledge of the work they do and shows good cooperation in serving and being friendly and polite in providing services to taxpayers, they serve with a smile and speak good words so that taxpayers feel appreciated.

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Published

2024-08-25

Issue

Vol. 5 No. 4 (2024): Agustus 2024

Section

Articles

License

In the event that the article is accepted by the Editorial Team of KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) and there is a decision to publish the article, the copyright of the article passes to KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online).

The Department of Public Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) as the publisher of the Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) holds the copyright to all articles published in this journal.

The Department of Public Administration, Faculty of Social and Political Sciences, University of Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) has the right to reproduce and distribute this article and the author is not allowed to republish the same article that has been published in this journal.

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