Accountability of Perfomance Services of KTP-EL at The Population and Civil Registration of Langkat District

DOI: https://doi.org/10.26618/profitability.v6i2.7359

Authors

  • Khairunnisa Asri Fakultas Ekonomi Dan Bisnis Islam, Universitas Islam Negeri Sumatera Utara
  • Juliana Nasution Fakultas Ekonomi Dan Bisnis Islam, Universitas Islam Negeri Sumatera Utara

accountibility, performance measurement, service

Abstract

According to Arja Sadjiarto the concept of ''accountability' is a measurement of a performance that is carried out on organizations and individuals to fulfill the basic elements of the realization of good governance that is carried out in Indonesia, with accountability to determine the assessment of performance accountability in public services which is reviewed for quality, openness. and convenience in serving the community, the availability of means of empathy and responsiveness, a sense of security and comfort,'' (Arja Sadjiarto, 2000). Service satisfaction indicators are in need of benchmarks with values of honesty, responsibility, work motivation, commitment to serve the services provided to the community are very good, so for a good assessment for agencies, customer satisfaction forms a recommendation for the community to be happy with the service provided. very good (kirom, 2015, p. 13)

References

Arja Sadjiarto. (2000). Akuntabilitas dan pengukuran kinerja pemerintahan. Jurnal Akuntansi Dan Keuangan, 2(2), pp.138-150. https://doi.org/10.9744/jak.2.2.pp. 138-150

Baharuddin, B. (2015). Akuntabilitas Pelayanan Publik: Studi Kasus Pelayanan Perizinan Mendirikan Bangunan di Kota Makassar. MIMBAR, Jurnal Sosial Dan Pembangunan, 31(2), 263. https://doi.org/10.29313/mimbar.v31i2.1324

DR.H.A.Rusdiana, M. (2018). AKUNTANBILITAS KINERJA PENELITIAN (TRESNA BHA).

kirom. (2015). mengukur kinerja pelayanan dan kepuasan konsumen (pustaka re).

mankunegara. (2011). manusia sumber daya perusahaan (cet. ke-10).

Mc.kinney. (1998). public administration:balacingpower and accontabillity (secon edit).

SUGIYONO. (2012). metode pnelitian kuantitatif dan R&B. ALFABETA,CV.

Syahraji & Irwan Nasution. (2013). Sistem Administrasi Pelayanan E-KTP di Kecamatan Bebesen Kabupaten Aceh tengah. Ilmu Administrasi Publik 1, 1(1), 16–20.

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Published

2022-09-12

Issue

Vol. 6 No. 2 (2022): AGUSTUS 2022

Section

Articles

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