Public Value Layanan Gawat Darurat “SIAGA BRO PSC 119” di Kabupaten Bojonegoro
DOI:
https://doi.org/10.26618/9cjpqe41Keywords:
PSC 119, Public Service, Public ValueAbstract
SIAGA BRO PSC 119 attend to provide a rapid response to medical emergencies, which must be available in Bojonegoro District, which operates under the auspices of the Bojonegoro District Health Office. Till now, it has handled over 2,000 emergency cases since its establishment three years ago. However, this emergency service still faces challenges, including a lack of public understanding and an unstable increase in the number of users. When linked to the number of emergency situations, such as accidents, the number of emergency calls should increase in line with the number of accidents occurring. The purpose of this study is to determine the public value of the SIAGA BRO PSC 119 service provided by the Bojonegoro District Health Office, using a descriptive qualitative method through interviews with relevant parties and several users who have used the SIAGA BRO PSC 119 service, and analyzed to determine public value through the measurement dimensions by Faulkner & Kaufman (2018), including Outcome Achievement, Trust and Legitimacy, Service Delivery Quality, and Efficiency. The results indicate that the SIAGA BRO PSC 119 service has a fairly good quality of service delivery and achieves a relatively high level of public trust, particularly in terms of economic, social, and cultural outcomes. However, reporting incidents by the network to the central office is still hindered due to insufficient resources, and active outreach efforts are still a concern raised by the community.
References
Bojonegoro.go.id, A. (2022). Layanan Gratis PSC 119 Kegawatdaruratan Medis, Terintegrasi Puskesmas dan RS se-Bojonegoro . Layanan Gratis PSC 119 Kegawatdaruratan Medis, Terintegrasi Puskesmas dan RS se-Bojonegoro
BPS Batu, A. (2022). Luas Wilayah Menurut Kabupaten/Kota di Provinsi Jawa Timur, 2022. https://batukota.bps.go.id/id/statistics-table/1/MjkxIzE=/luas-wilayah-menurut-kabupaten-kota-di-provinsi-jawa-timur-2016
Coyle, D., & Manley, A. (2024). What is the value of data? A review of empirical methods. Journal of Economic Surveys, 38(4), 1317–1337. https://doi.org/10.1111/JOES.12585
Dinas Perhubungan, Kab. B. (2023). Data Kecelakaan dii Kabupaten Bojonegoro Tahun 2017-2023. https://dinhub.bojonegorokab.go.id/menu/detail/30/SAKIPDinasPerhubungan
Dinkes, B. (2023). Profil Kesehatan Kabupaten Bojonegoro.
Direktorat PPK BLU, admin. (2014). Suatu Tinjauan atas Konsep Penciptaan Nilai Publik (Public Value Creation) sebagai Paradigma Baru dalam Pelayanan Publik. Djpb.Kemenkeu.Go.Id. https://djpb.kemenkeu.go.id/direktorat/ppkblu/id/data-publikasi/artikel/58-suatu-tinjauan-atas-konsep-penciptaan-nilai-publik-public-value-creation-sebagai-paradigma-baru-dalam-pelayanan-publik.html
Faulkner, N., & Kaufman, S. (2017). Avoiding Theoretical Stagnation: A Systematic Review and Framework for Measuring Public Value. Australian Journal of Public Administration, 77(1), 69–86. https://doi.org/10.1111/1467-8500.12251
Fitriani, D., & Hidayat, R. (2023). IMPLEMENTASI KEBIJAKAN PUBLIC SAFETY CENTER (PSC) 119 DINAS KESEHATAN LOMBOK BARAT.
Hilhorst, C., Behrens, C., Brouwer, E., & Sneller, L. (2022). Efficiency gains in public service delivery through information technology in municipalities. Government Information Quarterly, 39(4), 101724. https://doi.org/10.1016/J.GIQ.2022.101724
Höglund, L., Mårtensson, M., & Thomson, K. (2021a). Strategic management, management control practices and public value creation: the strategic triangle in the Swedish public sector. Accounting, Auditing and Accountability Journal, 34(7), 1608–1634. https://doi.org/10.1108/AAAJ-11-2019-4284
Kemenkes. (2024). Pedoman Teknis Sistem Penanggulangan Gawat Darurat Terpadu (SPGDT). Kementerian Kesehatan Republik Indonesia.
Kurniawaty, L., & Pramono, S. (2023). Implementasi Peraturan Bupati Nomor 76 Tahun 2020 Tentang SPGDT Dalam Pembentukan PSC 119 di Kabupaten Jombang. Soetomo Magister Ilmu Administrasi, 193–208. https://ejournal.unitomo.ac.id/index.php/smia/article/view/7419
Moore, M. H. (2021). Creating public value: The core idea of strategic management in government. International Journal of Professional Business Review, 6(1), 1–2. https://doi.org/10.26668/businessreview/2021.v6i1.219
PSC 119 kab. Bojonegoro, D. (2024). Data Jumlah Panggilan Layanan SIAGA BRO PSC 119 Kabupaten Bojonegoro Tahun 2020-2024.
Sahir, S. H. (2021). Metodologi Penelitian. Penerbit KBM Indonesia. www.penerbitbukumurah.com
Sugiyono. (2022). Metode Penelitian Kualitatif untuk penelitian yang bersifat: eksploratif, interpretif, interaktif, dan konstruktif (5th ed.). CV. Alfabeta.
Sunarto, S., & Harnanto, A. M. (2021). Increasing Public Confidence In Accessing Public Safety Center-119 Services Through First Aid Training. JKG (Jurnal Keperawatan Global), 27–31. https://doi.org/10.37341/jkg.v0i0.232
Suprastyo, A., & Swasanti, I. (2023). Publik (Jurnal Ilmu Adminsitrasi Public Value Public Services at R. Ali Manshur Jatirogo Regional Hospital. Jurnal Ilmu Administrasi) I Vol, 12(2), 2023–2121. https://doi.org/10.31314/pjia.12.1.120-132.2023
Virtanen, P., & Jalonen, H. (2024). Public value creation mechanisms in the context of public service logic: an integrated conceptual framework. Public Management Review, 26(8), 2331–2354. https://doi.org/10.1080/14719037.2023.2268111
Widaningrum. (2021). BAB V PUBLIC VALUE DALAM ADMINISTRASI PUBLIK DAN GOVERNANCE. In TINJAUAN STUDI MANAJEMEN DAN KEBIJAKAN PUBLIK DI INDONESIA: Menegaskan Identitas dan Meneguhkan Relevansi (1st ed., pp. 117–132). Gadjah Mada University Press.
WJP, C. N. (2024). Survei Kepuasan Masyarakat Pengguna Layanan Dinas kesehatan Kab. Bojonegoro dan SIAGA BRO PSC 119 Tahun 2024.
Yanuar, R. M. (2019). Inovasi Pelayanan Publik (Studi Kasus: Public Safety Center (PSC) 119 Kabupaten Bantul Sebagai Layanan Kesehatan dan Kegawatdaruratan). Kemudi: Jurnal Ilmu Pemerintahan, 4(1), 1–20. https://doi.org/10.31629/kemudi.v4i1.1335
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Kolaborasi : Jurnal Administrasi Publik
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
