IMPLEMENTASI PELAYANAN PUBLIK PEMBAYARAN PAJAK KENDARAAN BERMOTOR (PKB) DRIVE THRU DI KOTA MAKASSAR

DOI: https://doi.org/10.26618/kimap.v3i4.8638

Authors

  • Diyah Ulhaq. F Universitas Muhammadiyah Makassar
  • Abdul Mahsyar Universitas Muhammadiyah Makassar
  • Riskasari Riskasari Universitas Muhammadiyah Makassar

Abstract

ABSTRACT

This study aims to analyze and describe the implementation of public services through SAMSAT Drive Thru in Makassar City and to find out the supporting and inhibiting factors for implementing public services through SAMSAT Drive Thru in Makassar City. This type of research uses a qualitative descriptive type of research. Data collection techniques using observations, interviews, and documentation related to the object being studied related to the Implementation of Drive Thru Motor Vehicle Tax Payments (PKB) in Makassar City. The number of informants in this study were 9 people. The results of the study show that: Communication, Resources, Disposition, and Bureaucratic structure it can be said that it is good in the Makassar City Regional SAMSAT. Supporting factors contained in the SAMSAT Drive Thru service are the existence of adequate facilities and infrastructure such as a suggestion box, competent human resources and information technology that uses an electronic file system and inhibiting factors contained in the SAMSAT Drive Thru service is not all types of four-wheeled vehicles can be served and the lack of socialization related Conclusion Drawing / Verification.

 

Keywords : Implemenation, Public Service, SAMSAT Drive Thru

Downloads

Published

2022-11-01

Issue

Vol. 3 No. 4 (2022): Agustus 2022

Section

Articles

License

In the event that the article is accepted by the Editorial Team of KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) and there is a decision to publish the article, the copyright of the article passes to KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online).

The Department of Public Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) as the publisher of the Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) holds the copyright to all articles published in this journal.

The Department of Public Administration, Faculty of Social and Political Sciences, University of Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) has the right to reproduce and distribute this article and the author is not allowed to republish the same article that has been published in this journal.

Manuscript Authenticity and Copyright Statement can be downloaded: Click Here

After filling out the statement, please send it via email: kimap@unismuh.ac.id