Pelayanan Pencatatan Pernikahan Dikantor Urusan Agama Kecamatan Mariso Kota Makassar
Abstract
This study aimed to determine the marriage registration service at the Office of Religious Affairs, Mariso District, Makassar City. This study used descriptive qualitative research, which was a form of research that provided an overview as the kind of data collected techniques used observation, interviews with a number of informants and documentation. The results showed that the service for recording marriage at the Office of Religious Affairs in Mariso District, Makassar City was not fully implemented optimally, seen from the tangibles aspect, it showed that the quality of service was constrained by inadequate facilities and infrastructure so that people were less comfortable waiting for services, realibility aspects in the approach of officers with the community, each individual pleased and satisfied the community besides that the facilities and infrastructure support satisfyingly, the aspect of fast service response carried out when there were no community constraints with in the predetermined requirements. And the aspect of emphaty used an emotional approach when there were problems of service. Maximizing good service so that people feel satisfied.
Keywords : Registration Service, Marriage
Full Text:
PDFReferences
Keputusan Menteri Pemberdayagunaan Aparatur Negara Nomor 63 Pasal (7) Tahun 2003.
Moenir. (2006). Manajemen Pelayanan Umum di Indonesia. Jakarta: PT Bumi Aksara
Peraturan Pemerintah Nomor 48 Tahun 2014 Tentang Perubahan Atas Peraturan Pemerintah Nomor 47 Tahun 2004 Tentang Tarif Atas Jenis Penerimaan Negara Bukan Pajak.
Sutopo, & Suryanto, A. (2003). Pelayanan Prima. Jakarta: Lembaga Administrasi Negara Republik Indonesia.
Warella. (1997). Administrasi negara dan kualitas pelayanan publik pidato pengukuhan jabatan Guru Besar Madya Ilmu Administrasi Negara. Universitas Diponegoro, Semarang.
Wasistiono, Sadu. (1999). Proseding seminar nasional evaluasi pelaksanaan otonomi daerah sebagai upaya awal merevisi UU no 22 dan 25 tahun 1999. Jatinangor: Alqa Print.
Zaithaml, Valarie A.Parasuraman A & Berry, Leonard L. (1990). Delivering quality service:Balance Customer perception and expectations. New York: The Free Press.
Refbacks
- There are currently no refbacks.
Ciptaan disebarluaskan di bawah Lisensi Creative Commons Atribusi-BerbagiSerupa 4.0 Internasional.
_____
Menara Iqra Lantai 5 Universitas Muhammadiyah Makassar
Jalan Sultan Alauddin Nomor 259
Kota Makassar - Sulawesi Selatan