Kualitas Pelayanan Publik Dinas Perpustakaan Dan Kearsipan Provinsi Sulawesi Selatan

DOI: https://doi.org/10.26618/btsg7b77

Authors

  • Risda B. Kulibang Universitas Muhammadiyah Makassar
  • Ansyari Mone Universitas Muhammadiyah Makassar
  • Muhammad Amril Pratama Putra Universitas Muhammadiyah Makassar

Abstract

Abstract : This study aims to determine the Quality of Public Services of the Library and Archives Service of South Sulawesi Province. The research method used is a descriptive method with a qualitative approach, while the data collection method is through observation, interviews and documentation. The results of this study indicate that the Quality of Public Services of the Library and Archives Service of South Sulawesi Province, based on 5 indicators according to Zeithaml regarding the quality of public services, namely 1) Physical evidence (tangible) of the provision of physical facilities in the library such as air conditioning, tables, computers, and mobile library services, as well as active promotion through social media 2) Reliability, namely services that are fairly consistent, timely, and equal to all visitors 3) Responsiveness is seen from the quick response of employees to visitor needs, 4) Assurance, namely consistent services according to Standard Operating Procedures (SOP) provide a sense of security and trust for visitors 5) Empathy is seen from employee participation in various literacy activities in 24 Regencies/Cities.

 

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Published

2025-10-23

Issue

Vol. 6 No. 5 (2025): Oktober 2025

Section

Articles

License

In the event that the article is accepted by the Editorial Team of KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) and there is a decision to publish the article, the copyright of the article passes to KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online).

The Department of Public Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) as the publisher of the Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) holds the copyright to all articles published in this journal.

The Department of Public Administration, Faculty of Social and Political Sciences, University of Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) has the right to reproduce and distribute this article and the author is not allowed to republish the same article that has been published in this journal.

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