KUALITAS PELAYANAN PUBLIK BIDANG ADMINISTRASI KEPENDUDUKAN DI KANTOR DINAS KEPENDUDUKAN CATATAN SIPIL KAB. BANTAENG
DOI: https://doi.org/10.26618/kimap.v4i3.11502
Abstrak
This study aims to examine the quality of public services in the field of population administration in Bantaeng district by using the theory of service quality. Public services are interesting to observe because their activities are in the context of fulfilling the basic needs of citizens for goods or services and administrative services related to the public interest. There are four qualities of public services including, direct evidence (tangibles), reliability (Reliability), responsiveness (responsiveness), assurance (assurance).
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In the event that the article is accepted by the Editorial Team of KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) and there is a decision to publish the article, the copyright of the article passes to KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online).
The Department of Public Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) as the publisher of the Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) holds the copyright to all articles published in this journal.
The Department of Public Administration, Faculty of Social and Political Sciences, University of Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) has the right to reproduce and distribute this article and the author is not allowed to republish the same article that has been published in this journal.
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