Pendekatan Arsitektur Inklusif pada Perancangan Mall Pelayanan Publik di Kabupaten Takalar

Abstract

ABSTRAK
Mall Pelayanan Publik (MPP) merupakan inovasi pelayanan terpadu yang bertujuan meningkatkan efisiensi dan kualitas layanan pemerintah kepada masyarakat. Namun, banyak fasilitas MPP yang belum sepenuhnya memperhatikan aspek aksesibilitas bagi seluruh kelompok pengguna, khususnya penyandang disabilitas, lansia, ibu hamil, dan kelompok rentan lainnya. Penelitian ini bertujuan merancang Mall Pelayanan Publik di Kabupaten Takalar dengan pendekatan arsitektur inklusif guna mewujudkan fasilitas pelayanan publik yang adil, setara, dan mudah diakses oleh semua kalangan. Metode yang digunakan adalah pendekatan deskriptif kualitatif dengan metode perancangan arsitektur, melalui studi literatur, observasi tapak, analisis kebutuhan ruang, serta studi banding terhadap proyek sejenis di dalam dan luar negeri. Hasil perancangan menunjukkan bahwa penerapan prinsip universal design mampu meningkatkan kualitas aksesibilitas melalui penyediaan ramp standar, lift, sirkulasi ramah disabilitas, sistem wayfinding berbasis visual dan warna, serta fasilitas pendukung seperti toilet disabilitas, ruang laktasi, dan ruang bermain anak. Selain itu, pemilihan material yang aman dan tidak licin turut meningkatkan kenyamanan dan keselamatan pengguna. Penelitian ini menegaskan bahwa integrasi prinsip arsitektur inklusif sejak tahap perencanaan sangat penting dalam menciptakan ruang pelayanan publik yang manusiawi, responsif, dan berkelanjutan.
Kata Kunci: 
Arsitektur Inklusif, Pelayanan Publik, Disabilitas, Aksesibilitas, Universal Design.

ABSTRACT
Public Service Malls (Mall Pelayanan Publik/MPP) are integrated service facilities aimed at improving the efficiency and quality of public services. However, many existing MPP buildings have not fully considered accessibility for all user groups, particularly people with disabilities, the elderly, pregnant women, and other vulnerable communities. This study aims to design a Public Service Mall in Takalar Regency using an inclusive architectural approach to ensure equal, safe, and convenient access to public services. The research adopts a qualitative descriptive method based on architectural design processes, including literature review, site observation, spatial needs analysis, and comparative studies of similar projects at national and international levels. The design results demonstrate that the application of universal design principles significantly improves accessibility through standard-compliant ramps, elevators, disability-friendly circulation, visual and color-based wayfinding systems, and inclusive supporting facilities such as accessible toilets, lactation rooms, and child-friendly spaces. In addition, the use of safe and non-slip materials enhances user comfort and safety. This study emphasizes that integrating inclusive design principles from the early planning stage is essential for creating public service facilities that are humane, responsive, and sustainable, while also supporting equitable access to government services.
Keyworsds: 
Inclusive Architecture, Publik Service, Disability, Accesibility, Universal Design.