Kinerja Ombudsman Republik Indonesia Perwakilan Sulawesi Selatan dalam Menyelesaikan Laporan Pengaduan Masyarakat di Kota Makassar

Ade Alifianti; Muh Isa Ansari; Hafiz Elfiansya Parawu

Kinerja Ombudsman Republik Indonesia Perwakilan Sulawesi Selatan dalam Menyelesaikan Laporan Pengaduan Masyarakat di Kota Makassar

Ade Alifianti, Muh Isa Ansari, Hafiz Elfiansya Parawu

Abstract

This study purposed to analyze and describe the performance of the Indonesian Ombudsman Representative for South Sulawesi in resolving complaints reports in Makassar City. This study used qualitative research with descriptive type. The research data were collected through observation, interviews, documentation, and media review. Validation of data was done through source triangulation and technical triangulation and then analyzed through data reduction, data presentation, and data verification. The results showed that the performance of the RI Ombudsman Representative for South Sulawesi in resolving public complaints was quite good. This could be seen from the clarity of requirements, documents and clarity of procedures and service mechanisms in accordance with the RI Ombudsman Regulation Number 48 of 2020. Although in the aspect of accountability the Ombudsman had not been maximized in transparency. This could be seen from the report submitted by the Central Ombudsman through the website of the Ombudsman of the Republic of Indonesia which was only a general report.

Keywords: Performance, Ombudsman RI, Complaint Report

Full Text:

PDF

References

Febiana Nida. 2013. Pengertian, Ciri-ciri, Unsur-unsur, dan Teori Organisasi. Universitas Gunadarma. Yogyakarta:

Gunarso (2001). Pengaruh Motivasi, Kepemimpinan, dan Lingkungan Kerja terhadap Kinerja Pegawai KPP Pratama Jakarta Matraman. Tesis. Jakarta.

Irson Sitorus, T. Y., & Hariani, D. (2019). Analisis Kinerja Ombudsman Republik Indonesia Perwakilan Jawa Tengah Dalam Rangka Penyelesaian Laporan Masyarakat. Jurnal Departemen Administrasi Publik Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Diponegoro. 8(2).

Marbun , Fibrisio H. (2016). Kinerja Ombudsman Republik Indonesia Perwakilan Provinsi Riau Dalam Penanganan Laporan Masyarakat Kota Pekanbaru. JOM FISIP, 3(2).

Nasucha, Chaizi. 2004. Reformasi Administrasi Publik, Teori dan Praktik. Jakarta: Penerbit PT. Gramedia Widiasarana.

Novia sari, Ria. 2016. Efektivitas Ombudsman republic Indonesia Perwakilan Provinsi Riau dalam menyelesaikan laporan masyarakat dibidang pelayanan publik berdasarkan Undang-Undang Nomor 37 tahun 2009 tentang Ombudsman Republik Indonesia di Provinsi Riau tahun 2013-2014. JOM Fakultas Hukum, 3(2).

Putri , K. (2017). Efektivitas Kinerja Ombudsman Dalam Menangani Pengaduan Pelayanan (Kasus Maladministrasi Di Kota Pekanbaru). JOM FISIP, 4(1), 2-4.

Ratminto & Atik Septi Winarsih. 2005. Manajemen Pelayanan. (Pengembangan Model Konseptual, Penerapan Citizen’s Charter dan Standar Pelayannan Minimal). Pustaka Pelajar. Hal: 2. Yogyakarta.

Ruky, Ahmad. 2002. Sistem Manajemen Kinerja. Jakarta : Gramedia Pustaka Utama.

Sagala, Syaiful. 2016. Memahami Organisasi Pendidikan, budaya dan reinventing, organisasi Pendidikan. Jakarta:Prenadamedia Group.

Sedarmayanti. 2007. Manajemen Sumber Daya Manusia. Bandung; Refika Aditama.

Sudarmanto. 2014. Kinerja dan Pengembanagan Kompetensi SDM. Yogyakarta: Pustaka Pelajar.

Wibowo. 2013. Manajemen Kinerja. Jakarta: Rajawali Pers.