Responsivitas Pelayanan Pengelolaan Sampah di Dinas Pertamanan dan Kebersihan Kota Makassar

DOI: https://doi.org/10.26618/kimap.v1i2.3687

Authors

  • Kasriana Kasriana Universitas Muhammadiyah Makassar
  • Fatmawati Fatmawati Universitas Muhammadiyah Makassar
  • Haerana Haerana Universitas Muhammadiyah Makassar

Abstract

This study purposed to determine the responsiveness of waste management service in the Makassar City parks and Sanitation Department. This study used descriptive research with a qualitative appoarch. Data collection techniques were interview, observation and documentation. Data analisys used data reduction, data presentation and conclusions, while the validity of the data used triangulation of sources, techniques and time. The results of the study showed that the level of government responsiveness in waste management service in the Makassar City Sanitation and Sanitation Service was measured in four dimensions: speed of service, accuracy of service, precision of service and abilityto respond to complaints that were still low in meeting the needs of the community such as providing facilities and infrastructure and improvement of waste transportation schedules that had not been fully met.

References

Aprizal Nureslan, Muhammad, 2016. Responsivitas Pelayanan Persampahan Di dinas Pertamanan Dan Kebersihan Kota Makassar. Program Studi Administrasi Negara Fakultas Ilmu Sosial dan Ilmu Politik Departemen Ilmu Admnistrasi. Universitas Hasanudin.

Almira Devita Putry, Entang. Ilmu Administrasi Negara. Volume XI/ Nomor 2/ September 2008

Dwiyanto, Agus. 2014. Mewujudkan Good Governance Melalui Pelayanan Publik. Yogyakarta: Gadjah Mada University Press.

Hardiansyah. 2011. Kualitas Pelayanan Publik. Yogyakarta: Gava Media.

Isianto, Bambang. 2011. Manajemen Pemeritahan Dalam Perspektif Pelayanan Publik. Jakarta: Mitra Wacana Media.

Ratminto dan Atik Septi Winasrsih. 2013. Manajemen Pelayanan. Yogyakarta: Pustaka Pelajar.

Roslina, Amu. 2014. Kolaborasi Pengelolaan Sampah. Sleman: CV. Independent Generation.

Ronald Malino. 2017. Analisis Angkutan Persampahan Kota Makassar Studi Kasus: Kecamatan Tamalanrea

Safitri, Dewi Indri. 2016. Responsivitas Pelayanan Publik (Studi Kasus Pelayanan Rawat Inap Rumah Sakit Umum Daerah Haji Makassar)

Sinambela, L. Poltak. 2006. Reformasi birokrasi. Teori Kebijakan Dan Implementasi. Jakarta: Bumi Aksara.

Widodo, Joko. 2016 Analisis Kebijakan Publik. Malang; Bayu Media.

Undang-Undang No. 25 Tahun 2009 Tentang Pelayanan Publik.

Undang-Undang No.18 Tahun 2008 Tentang Pengelolaan Sampah Pasal 11

Peraturan Daerah No. 3 Tahun 2011 tentang Retribusi Pelayanan Persampahan/kebersihan

Downloads

Published

2020-11-03

Issue

Vol. 1 No. 2 (2020): Oktober 2020

Section

Articles

License

In the event that the article is accepted by the Editorial Team of KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) and there is a decision to publish the article, the copyright of the article passes to KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online).

The Department of Public Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) as the publisher of the Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) holds the copyright to all articles published in this journal.

The Department of Public Administration, Faculty of Social and Political Sciences, University of Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) has the right to reproduce and distribute this article and the author is not allowed to republish the same article that has been published in this journal.

Manuscript Authenticity and Copyright Statement can be downloaded: Click Here

After filling out the statement, please send it via email: kimap@unismuh.ac.id