Implementing SRIKANDI for Digital Archival Governance in Local Government: Evidence from Balikpapan City, Indonesia
DOI: https://doi.org/10.26618/j6vqbj18
SRIKANDI Application, Digital Archival Governance, E-Government Implementation, Electronic Records Management, Local Public Administration
Abstract
This study examines the implementation of the SRIKANDI application in the Balikpapan City Government as part of digital archival governance and e-government reform in local public administration. The study aims to analyze how SRIKANDI is implemented, identify supporting and inhibiting factors, and assess its contribution to administrative efficiency and accountability. A qualitative descriptive approach was employed through interviews with key informants involved in archival management and application operation, observation of electronic correspondence practices, and analysis of relevant policy and administrative documents. The analysis was guided by policy implementation dimensions consisting of communication, resources, disposition, and bureaucratic structure. The findings show that implementation has been supported by policy socialization, technical guidance, leadership commitment, and positive user acceptance. SRIKANDI has improved document traceability, accelerated correspondence disposition, reduced reliance on paper-based procedures, and strengthened administrative control. However, uneven digital competence, infrastructure limitations, and the need for continuous technical assistance remain key challenges. The study contributes to public administration scholarship by providing empirical insight into digital archival policy implementation at the local government level. It also offers practical implications for strengthening electronic records management through capacity building, infrastructure optimization, and consistent monitoring.
References
[1] AbdulKareem, A. K., & Oladimeji, K. A. (2024). Cultivating the digital citizen: Trust, digital literacy and e-government adoption. Transforming Government: People, Process and Policy, 18(2), 270–286. https://doi.org/10.1108/TG-11-2023-0196
[2] Aboobaker, N., & KA, Z. (2021). Digital learning orientation and innovative behavior in the higher education sector: Effects of organizational learning culture and readiness for change. International Journal of Educational Management, 35(5), 1030–1047. https://doi.org/10.1108/IJEM-09-2019-0345
[3] Ademola, A., George, C., & Mapp, G. (2024). Addressing the interoperability of electronic health records: The technical and semantic interoperability, preserving privacy and security framework. Applied System Innovation, 7(6), Article 116. https://doi.org/10.3390/asi7060116
[4] Agustian, A., Inayah, I., Rachman, B., Rachmawati, R., Muslim, C., Purba, H., Farandy, A., Suharyon, Yaumidin, U., Ariani, M., Suhartini, S., Susilowati, S., Ariningsih, E., Irawan, Hartono, M., & Kariyasa, K. (2026). Food supply improvement for planning to meet needs in Indonesia’s new capital city. Journal of Agriculture, Food Systems, and Community Development, 1–23. https://doi.org/10.5304/jafscd.2026.152.007
[5] Alkhard, A. (2024). Leveraging digital asset management and meta-data integration for enhanced asset management. Construction Economics and Building, 24(3). https://doi.org/10.5130/ajceb.v24i3.8741
[6] Aneta, Y., Akib, H., Padungge, A. W., Pakaya, R., & Hulinggi, P. A. (2025). The impact of digital transformation and artificial intelligence on bureaucratic culture between efficiency and discretion. KnE Social Sciences, 10(4). https://doi.org/10.18502/kss.v10i4.18019
[7] Ariawan, A., Soemartono, T., Effendy, K., & Sukmana, P. (2025). Digital transformation in parliamentary institutions: A multi-dimensional analysis of SRIKANDI implementation and its impact on information management effectiveness. Media Mahardhika, 24(1), 130–150. https://doi.org/10.29062/mahardika.v24i1.1420
[8] Arman, A., Junaidin, J., & Haeril, H. (2024). The performance achievement of bureaucratic reform in Bima Regency: A perspective of public administration. Journal of Governance and Local Politics, 6(2), 187–203. https://doi.org/10.47650/jglp.v6i2.1550
[9] Asmawa, Hakim, A., Hermawan, & Hayat, A. (2024). Transforming public policy in developing countries: A comprehensive review of digital implementation. Journal of ICT Standardization, 337–364. https://doi.org/10.13052/jicts2245-800x.1235
[10] Basir, M. S., Buckmaster, D., Raturi, A., & Zhang, Y. (2024). From pen and paper to digital precision: A comprehensive review of on-farm recordkeeping. Precision Agriculture, 25(5), 2643–2682. https://doi.org/10.1007/s11119-024-10172-7
[11] Blayone, T. J. B., Mykhailenko, O., Usca, S., Abuze, A., Romanets, I., & Oleksiiv, M. (2021). Exploring technology attitudes and personal-cultural orientations as student readiness factors for digitalised work. Higher Education, Skills and Work-Based Learning, 11(3), 649–671. https://doi.org/10.1108/HESWBL-03-2020-0041
[12] Cahyarini, B. R., & Samsara, L. (2021). The challenges of digital competency implementation towards world-class bureaucracy. Jurnal Borneo Administrator, 17(2), 259–274. https://doi.org/10.24258/jba.v17i2.825
[13] Cyfert, S., Dyduch, W., Szumowski, W., & Prause, G. (2025). Are we ready for digital transformation? The role of organizational culture, leadership and competence in building digital advantage. Central European Management Journal, 33(2), 219–231. https://doi.org/10.1108/CEMJ-11-2024-0346
[14] Di Giulio, M., & Vecchi, G. (2023). How “institutionalization” can work: Structuring governance for digital transformation in Italy. Review of Policy Research, 40(3), 406–432. https://doi.org/10.1111/ropr.12488
[15] Faro, B., Abedin, B., & Cetindamar, D. (2022). Hybrid organizational forms in public sector’s digital transformation: A technology enactment approach. Journal of Enterprise Information Management, 35(6), 1742–1763. https://doi.org/10.1108/JEIM-03-2021-0126
[16] Furidha, B. W. (2024). Comprehension of the descriptive qualitative research method: A critical assessment of the literature. Journal of Multidisciplinary Research, 1–8. https://doi.org/10.56943/jmr.v2i4.443
[17] Harun, S. (2025). Policy implementation and regulatory challenges in managing civil service resources in the era of digital governance. Golden Ratio of Social Science and Education, 6(1), 1–17. https://doi.org/10.52970/grsse.v6i1.1893
[18] He, Y. (2024). Research on the application of intelligent technology in document and archives management. Journal of Computer Technology and Electronic Research, 1(2). https://doi.org/10.70767/jcter.v1i2.338
[19] Irani, Z., Abril, R. M., Weerakkody, V., Omar, A., & Sivarajah, U. (2023). The impact of legacy systems on digital transformation in European public administration: Lesson learned from a multi case analysis. Government Information Quarterly, 40(1), Article 101784. https://doi.org/10.1016/j.giq.2022.101784
[20] Isabella, I., Alfitri, A., Saptawan, A., Nengyanti, N., & Baharuddin, T. (2024). Empowering digital citizenship in Indonesia: Navigating urgent digital literacy challenges for effective digital governance. Journal of Governance and Public Policy, 11(2), 142–155. https://doi.org/10.18196/jgpp.v11i2.19258
[21] Karman, K., Deswanto, R., & Ningsih, S. A. (2021). Implementasi e-government pada pemerintah daerah. Jurnal Studi Ilmu Pemerintahan, 2(2), 43–50. https://doi.org/10.35326/jsip.v2i2.1525
[22] Khamzina, Z., Buribayev, Y., & Tileubergenov, Y. (2025). Institutionalizing integrity: Rethinking ethical and cultural standards in Kazakhstan’s civil service. Frontiers in Political Science, 7. https://doi.org/10.3389/fpos.2025.1573608
[23] Kraus, S., Jones, P., Kailer, N., Weinmann, A., Chaparro-Banegas, N., & Roig-Tierno, N. (2021). Digital transformation: An overview of the current state of the art of research. SAGE Open, 11(3). https://doi.org/10.1177/21582440211047576
[24] Kroll, J. A. (2021). Outlining traceability. Proceedings of the 2021 ACM Conference on Fairness, Accountability, and Transparency, 758–771. https://doi.org/10.1145/3442188.3445937
[25] Kurter, O. (2025). Strategic design of organizational culture for digital transformation. Toplum Ekonomi ve Yönetim Dergisi, 6(3), 524–544. https://doi.org/10.58702/teyd.1764602
[26] Li, J., & Liu, B. (2024). Research on the generative logic and configuration effects of the policy implementation environment in China’s grassroots digital construction: Traceability based on grounded theory and the validation of the csQCA method. PLOS ONE, 19(4), Article e0301667. https://doi.org/10.1371/journal.pone.0301667
[27] Lindquist, E. A. (2022). The digital era and public sector reforms: Transformation or new tools for competing values? Canadian Public Administration, 65(3), 547–568. https://doi.org/10.1111/capa.12493
[28] Liu, J., Hu, S., Jin, Y., & Weng, L. (2025). Digital red tape in public organizations: Challenges to sustainable digital transformation. Sustainability, 17(23), Article 10681. https://doi.org/10.3390/su172310681
[29] Maria Susiawati, Hari Nugraha, & Anon Priyantoro. (2025). Bureaucratic simplification: Changes in organizational structure from structural to functional in the Central Java Provincial Government. International Journal of Economics, Business and Accounting Research, 9(1). https://doi.org/10.29040/ijebar.v9i1.16764
[30] Mosweu, O., & Ngoepe, M. (2021). Trustworthiness of digital records in government accounting system to support the audit process in Botswana. Records Management Journal, 31(1), 89–108. https://doi.org/10.1108/RMJ-11-2019-0069
[31] Mulyani, R. H. S., Gaol, F. L., & Matsuo, T. (2023). Digital transformation governance at the organization using IT infrastructure library framework. Emerging Science Journal, 7(6), 1954–1975. https://doi.org/10.28991/esj-2023-07-06-07
[32] Mustika, W., Saputra, H. E., & Imanda, A. (2026). The effect of electronic office on employees’ work effectiveness at the Regional Office of the National Land Agency of Bengkulu Province. Social Sciences Journal, 3(1), 67–76. https://doi.org/10.37676/sosj.v3i1.1049
[33] Naida, N. (2024). Enhancing transparency and accountability through digitalization: A case study on the use of the e-SIAP BOS application in BOS fund management. Accounting Journal of Ibrahimy, 2(2), 145–152. https://doi.org/10.35316/aji.v2i2.5977
[34] Orlov, I. V. (2024). Role of document management system for business processes optimization. Problems of Theory and Methodology of Accounting, Control and Analysis, 2(58), 45–49. https://doi.org/10.26642/pbo-2024-2(58)-45-49
[35] Purnawan, L. (2025). Reconstructing organizational culture in the era of digital transformation: A study of change readiness among employees. RIGGS: Journal of Artificial Intelligence and Digital Business, 4(2), 3614–3623. https://doi.org/10.31004/riggs.v4i2.1066
[36] Rahmah, F., & Meirinawati, M. (2023). Penerapan electronic government melalui Sistem Informasi Kearsipan Dinamis Terintegrasi (SRIKANDI) di Dinas Perpustakaan dan Kearsipan Kota Probolinggo. Publika, 2341–2350. https://doi.org/10.26740/publika.v11n3.p2341-2350
[37] Rahman, K., Adni, D. F., & Nasution, M. A. T. P. (2024). Enhancing e-government in digital transformation: Integrating archive management and digital solutions in Pekanbaru, Indonesia. Otoritas: Jurnal Ilmu Pemerintahan, 14(2), 262–276. https://doi.org/10.26618/ojip.v14i2.12374
[38] Rijanta, R., Wibisono, H., Saputra, E., Musthofa, A., Chairani, M. S., Aditya, M. Y., Safina, S. W., Susanti, A., Kumalawati, R., Budiman, P. W., Pratomo, R. A., & Raharjo, J. T. (2025). Frontier urbanisation in East Kalimantan: Displacement, livelihood shifts, and contested development in Indonesia’s new capital. International Journal of Sustainable Development and Planning, 20(8), 3541–3551. https://doi.org/10.18280/ijsdp.200834
[39] Sembiring, E. (2025). Implementation of the incoming and outgoing mail management information system application at STMIK Neumann Indonesia. Jurnal Komputer Teknologi Informasi Sistem Informasi, 4(2), 751–758. https://doi.org/10.62712/juktisi.v4i2.519
[40] Septiadana, N. K. S., Widiantara, I. M., Wajdi, M., & Effiong, A. E. (2025). Digital transformation in administrative mail management: Evaluating NADIA’s impact on accuracy, speed, and compliance. Kajian Pendidikan, Seni, Budaya, Sosial dan Lingkungan, 2(2), 140–151. https://doi.org/10.58881/kpsbsl.v2i2.121
[41] Souza, J. T. de, & Rossoni, L. (2025). How the congruence between public servants’ schemas and legal legitimacy affects top-down public policy implementation. Frontiers in Sociology, 10. https://doi.org/10.3389/fsoc.2025.1505494
[42] Spitzer, V., & Wimmer, M. A. (2025). Adoption and acceptance of new systems: A technology acceptance study in a local authority. 2025 Eleventh International Conference on eDemocracy and eGovernment (ICEDEG), 131–138. https://doi.org/10.1109/ICEDEG65568.2025.11081605
[43] Sunarto, A., Mustofa, A., & Haryati, E. (2025). Organizational bureaucratic reform in improving the quality of public services at the Secretariat of the Surabaya City RPRA. Journal Publicuho, 8(3), 1363–1378. https://doi.org/10.35817/publicuho.v8i3.815
[44] Suprayitno, S., Rahmi, R., & Sofiyani, Z. (2024). Imagining the future of records management: An analysis of the SRIKANDI in Indonesia through documentation studies. Proceedings from the Document Academy, 11(2). https://doi.org/10.35492/docam/11/2/8
[45] Trein, P., Maggetti, M., & Meyer, I. (2021). Necessary conditions for policy integration and administrative coordination reforms: An exploratory analysis. Journal of European Public Policy, 28(9), 1410–1431. https://doi.org/10.1080/13501763.2020.1788121
[46] Van Nguyen, S., Nguyen, D. A., & Pham, L. S. Q. (2021). Digitalization of administrative documents: A digital transformation step in practice. 2021 8th NAFOSTED Conference on Information and Computer Science (NICS), 519–524. https://doi.org/10.1109/NICS54270.2021.9701547
[47] Veseli, A., Hasanaj, P., & Bajraktari, A. (2025). Perceptions of organizational change readiness for sustainable digital transformation: Insights from learning management system projects in higher education institutions. Sustainability, 17(2), Article 619. https://doi.org/10.3390/su17020619
[48] Wuersch, L., Neher, A., & Peter, M. K. (2023). Digital internal communication: An interplay of socio-technical elements. International Journal of Management Reviews, 25(3), 614–639. https://doi.org/10.1111/ijmr.12323
[49] Youssef, D., Yaghi, A., Jouny, A., Abou-Abbas, L., Chammaa, H., & Ghosn, N. (2022). Converting the existing disease surveillance from a paper-based to an electronic-based system using District Health Information System (DHIS-2) for real-time information: The Lebanese experience. BMC Health Services Research, 22(1), Article 395. https://doi.org/10.1186/s12913-022-07773-1
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 JED (Jurnal Etika Demokrasi)
This work is licensed under a Creative Commons Attribution 4.0 International License.
