Patologi Birokrasi Yang Dimanifestasikan Dalam Perilaku Birokrat Yang Bersifat Disfungsional
DOI:
https://doi.org/10.26618/ojip.v7i1.330Keywords:
Bureaucracy Pathology, Bureaucracy, Excellent Service, Patologi Birokrasi, Birokrasi, Pelayanan PrimaAbstract
The main problem of this article is to identify the type of pathology experienced by the Cimahi city land office, as well as what strategies can be applied in order to minimize the pathology manifested in dysfunctional or negative behaviors. The results of research at Cimahi urban land office in serving the public still suffer from the type of bureaucratic pathology manifested in bureaucratic behavior that is dysfunctional or negative, such as: no discipline, pretending to be busy, abetting and cooperating with brokers, arrogance. Some strategies that can be done in minimizing this type of pathology is the transparency of time and costs in administering the certificate by strengthening the administration, strengthening the bureaucracy itself both individually by improving the quality of human resources and organizational with a structural approach, technological approach, approach that focuses on Performance and approach of people religiously, psychologically and kesisteman by using one-stop service system or one stop service.
Permasalahan pokok dalam artikel ini adalah untuk mengidentifikasi jenis patologi yang dialami kantor pertanahan kota Cimahi, serta strategi apa yang dapat diterapkan dalam rangka meminimalisir patologi yang dimanifestasikan dalam perilaku yang bersifat disfungsional atau negatif. Hasil penelitian dikantor pertanahan kota Cimahi dalam melayani publik masih menderita jenis patologi birokrasi yang dimanifestasikan dalam perilaku birokrat yang bersifat disfungsional atau negatif, diantaranya:tidak disiplin, berpura-pura sibuk, bersekongkol dan bekerjasama dengan calo, arogansi. Beberapa strategi yang dapat dilakukan dalam meminimalisir patologi jenis ini yakni dengan transparansi waktu serta biaya dalam mengurus sertifikat dengan penguatan administrasi, penguatan birokrasi itu sendiri baik individu dengan cara meningkatkan kualitas sumberdaya manusianya dan secara organisasi dengan pendekatan secara struktural, pendekatan teknologi, pendekatan yang berfokus pada kinerja serta pendekatan orang secara kagamaan, secara psikologis dan secara kesisteman dengan menggunakan sistem pelayanan satu atap atau one stop service.
References
Creswell, W. J. (2009). Qualitative, Quantitive, and Mixed Methods Approaches. Thousand Oaks California: SAGE Publications.
Lukman, L. (2016). Profesionalisme Aparatur Pemerintahan Pada Kantor Dinas Catatan Sipil Kabupaten Kutai Kartanegara. Mahakam Fisipol, 5(1).
Rislan, R. (2016). Perilaku Birokrasi Pada Kantor Kecamatan Parigi Barat Kabupaten Parigi Moutong. Katalogis, 4(1).
Siagian, S. P. (1994). Patologi Birokrasi: Analisis, Identifikasi, dan Terapinya. Jakarta: Ghalia Indonesia.
Supardal, S. (2016). Penerapan ICT dalam Pelayanan Publik di Kabupaten Bantul. Otoritas: Jurnal Ilmu Pemerintahan, 6(2), 120-134.
Usman, J. (2011). Manajemen Birokrasi Profesional dalam Meningkatkan Pelayanan Publik. Otoritas: Jurnal Ilmu Pemerintahan, 1(2).
Sartika, D. (2016). Analisis Perilaku Birokrasi Dalam Penyelenggaraan Pelayanan Publik di Kelurahan Lambara Kecamatan Tawaeli. Katalogis, 1(7).
Downloads
Additional Files
Published
Issue
Section
License
In the event that the article is received by the Editorial Team of Otoritas: Jurnal Ilmu Pemerintahan, with registered number ISSN 2088-3706 (Print), ISSN 2502-9320 (Online) and there is a decision to publish the article, the copyright of the article will be transferred to Otoritas : Jurnal Ilmu Pemerintahan, with registered number ISSN 2088-3706 (Print), ISSN 2502-9320 (Online).
Department of Government Studies, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with Muhammadiyah’s College Association of Government Studies (AIPPTM) and Asia Pacific Society for Public Affairs (APSPA) as the publisher of Otoritas: Jurnal Ilmu Pemerintahan, with registered number ISSN 2088-3706 (Print), ISSN 2502-9320 (Online) holds the copyright of all articles published in this journal.
Department of Government Studies, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with Muhammadiyah’s College Association of Government Studies (AIPPTM) and Asia Pacific Society for Public Affairs (APSPA) holds the right to reproduce and distribute the article and author is not allowed to publish the same article published in this journal.
Statement of Authenticity and Manuscript Copyright can be downloaded: here
After filling in the statement letter, please send via e-mail: otoritas@unismuh.ac.id
