Tax Incentives and Tax Service Quality on UMKM Taxpayer Compliance: In Lamongan Regency

Fikri Nur Rachman, Rita Nataliawati, Rina Sulistyowati

Abstract


This study aims to determine the effect of tax incentives on the quality of taxpayer compliance tax services during the pandemic. The data analysis technique used in this study was multiple regression and the sample was selected using the convenience sampling method so that the researcher chose respondents based on the most easily found or obtained. The data collection method in this study used a questionnaire distributed via a google form link. The number of respondents in this study were 90 respondents who had criteria. The results of this study indicate that tax incentives have no effect on taxpayer compliance while the quality of tax services has an effect on taxpayer compliance

Keywords


tax incentives, tax service quality, taxpayer compliance

Full Text:

PDF

References


Ajzen, I. (1991). The Theory of Planned Behavior. Organizational Behavior and Human Decision Processes, 50, 179-211.

Adil, M. (2022). Accountability and Transparency in the Public and Private Sector. International Journal Of Humanities Education and Social Sciences (IJHESS), 1(6).

Adiningrat, A. A., Ruhayu, Y., Rustan, R., Wahyuni, S., & Fitrianti, A. N. (2022). The Effect of Financial Literature and Islamic Work Motivation on the Performance of Food Micro, Small and Business Enterprises (MSMEs) in Makassar City. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 5(4), 30836-30845.

Adiningrat, A. A., & Warda, W. (2023). The Development of Intensity Model on Technopreneurship to Improve Turnover in Micro, Small and Medium Enterprises (MSMEs) Culinary in Makassar, Indonesia. International Journal of Economics Development Research (IJEDR), 4(2), 218-228.

Abdi, M. N., Suarni, A., & Arham, A. (2022). Analisis Kepailitan Perusahaan Yang Tercatat di BEI Sub Sektor Telekomunikasi. Jurnal Multidisiplin Madani, 2(6), 2705-2716.

Arman, A. (2021). Analysis of Motor Vehicle Tax Revenues before and after the Tax Kring. Point of View Research Accounting and Auditing, 2(2), 144-149.

Arman, A., & Mira, M. (2021). Does Tax Avoidance Make Do Earning Opacity?. Atestasi: Jurnal Ilmiah Akuntansi, 4(1), 88-95.

Arman, A., Mira, M., Masrullah, M., Agustan, A., Firmansyah, F., & Aditya, R. (2023). Financial Literacy and Assistance in Compiling Independent Financial Reports Using Expense IQ Money Manager. Technium Sustainability, 4, 7-12.

Arsal, M. (2021). Impact of earnings per share and dividend per share on firm value. ATESTASI: Jurnal Ilmiah Akuntansi, 4(1), 11-18.

Arsal, M., & Arsal, D. (2019, August). Urban forest and financial resources perspective in Indonesia. In IOP Conference Series: Materials Science and Engineering (Vol. 593, No. 1, p. 012006). IOP Publishing.

Arsal, M., HAMID, N. I. N. B. A., Arsal, R., & Basri, M. (2014). Consumer Behavior of the Islamic banking. International Journal of Science Commerce and Humanities, 59-64.

Arniati, A., Arsal, M., Akhmad, A., Asdar, A., & Adiningrat, A. A. (2020). Impression of Student Knowledge on Decisions Become a Customer of Islamic Banks. International Journal of Business Economics (IJBE), 1(2), 145-152.

Hutagaluh, O., Rustam, A., Sangadji, S. S., Baharuddin, I., & Kurniullah, A. Z. (2020). Responsive Leadership in Preventing Transmission of Covid-19 in the Indonesia-Malaysia Border Area.

RUM, M., ARSAL, M., KHALID, A., & AWALUDDIN, M. (2023). The Distribution of Tax Collectability, Quality of Tax Services Efforts to Tax Coverage Ratio. 유통과학연구 (JDS), 21(6), 107-117.

Rustan, R., Adiningrat, A. A., & Aisyah, S. (2023). Optimizing of Resources Utilization Through Islamic Spiritual Entrepreneurship to Improve The Welfare of Coastal Communities. International Journal of Economics Development Research (IJEDR), 4(2), 170-180.

Rustan, S. A., Aisyah, S., Adiningrat, A. A., Rustam, A., & Anggoro, M. Y. A. R. (2022). Strengthening Of Marketing Information Systems and Accounting Information Systems for Micro Small and Medium Enterprises (UMKM) Food Culinary Makassar. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 5(4), 30580-30585.

Suarni, A., & Amelia, R. (2023). Analysis of Mosque Financial Management in Ujung Bulu District, Bulukumba Regency, South Sulawesi, Indonesia. Public Sector Management and Accounting Research, 2(2), 10-22.

Aprilia, E. (2021). Pengaruh Insentif Pajak, Kualitas Sumber Daya Manusia, Dan Kepuasan Pelayanan Perpajakan Terhadap Kepatuhan Wajib Pajak Orang Pribadi Di Kota Sidoarjo. 1–19.

Denny Fahrizal Prasetyo. (2020). Pengaruh Insentif Pajak Dan Kualitas Pelayanan Pajak Terhadap Kepatuhan Wajib Pajak Dalam Masa Pandemi. Orphanet Journal of Rare Diseases, 21(1), 1–9.

Devano, Sony dan Siti Rahayu, 2006. Perpajakan : Konsep Teori, dan Isu, Kencana, Jakarta.

https://liputan6.com tanggal 22 Juli 2020) tentang Insentif Pajak di Tengah Wabah Covid-19.

Nila Wardhani Hermianti Putri, Nur Diana, A. (2022). Pengaruh Penyuluhan Pajak, Kualitas Pelayanan Pajak, Dan Tingkat Kesadaran Terhadap Kepatuhan Wajib Pajak Badan (Studi Empiris terhadap Kantor Pelayanan Pajak Pratama Batu). E-JRA, 11(08), 92–104.

Peraturan Menteri Keuangan Nomor 86/PMK.03/2020 tentang Insentif Pajak untuk Wajib Pajak Terdampak Pandemi Corona Virus Disease 2019.

Peraturan Pemerintah Pengganti Undang-Undang (Perpu) Nomor 1 Tahun 2020 tentang Kebijakan Keuangan Negara dan Stabilitas Sistem Keuangan untuk Penanganan Pandemi Corona Virus Disease 2019 (COVID-19).

Peraturan Menteri Keuangan Nomor 110/PMK.03/2020 tentang Perubahan Peraturan Menteri Keuangan Nomor 86/PMK.03/2020 tentang Insentif Pajak untuk Wajib Pajak Terdampak Pandemi Corona Virus Disease 2019.

PRASETYO, D. F. (2020). The Effect Of Tax Incentives And Quality Of Tax Services On Taxpayer Compliance In The Pandemic. 1–17.

PP 23 Tahun 2018 tentang PPh atas Penghasilan dari Usaha yang Diterima atau Diperoleh WP yang Memiliki Peredaran Bruto.

Rachmawati, N., & Ramayanti, R. (2016). Manfaat Pemberian Insentif Pajak Penghasilan dalam Kepatuhan Wajib Pajak UMKM. Jurnal Akuntansi, Ekonomi, Dan Manajemen Bisnis, 4(2), 176– 185. https://jurnal.polibatam.ac.id/inde x.php/JAEMB/article/view/75

Rahayu, Siti Kurnia. 2010. Perpajakan Indonesia: Konsep dan Aspek Formal, edisi 1, Graha Ilmu, Yogyakarta.

Sarunan, Widya K. 2015. Pengaruh Modernisasi Sistem administrasi Perpajakan terhadap Kcpatuhan Wajib Pajak Orang Pribadi dan Wajib Pajak Badan Pada Kantor Pelayanan Pajak Pratama Manado. Jurnal EMBA4, Vol. 3 No. 4 Desember 2015.




DOI: https://doi.org/10.26618/jrp.v5i2.9346

Refbacks

  • There are currently no refbacks.




Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

View My Stats

Flag Counter