EVALUASI KEBIJAKAN PENETAPAN KOTA SERANG SEBAGAI IBU KOTA PROVINSI BANTEN (Studi Reformasi Birokrasi Pelayanan di Kecamatan Taktakan Kota Serang)

Rethorika Berthanilla, Marthalena Marthalena, Arif Nugroho

Abstract


Problems such as the lack of human resources who have the competence and skills with basic public services, the low level of service, the infrastructure of the village office that is less representative, the low performance of the village chief and there are still some village programs that have not been implemented. The purpose of this study was to analyze public service bureaucratic reforms in a number of villages in the Taktakan Subdistrict of Serang City in an evaluation of the policy to determine Serang City as the Capital of Banten Province. The research method used is a qualitative approach. Data collection techniques using observation and interviews with data analysis techniques through (1) data condensation (data condensation), (2) Presentation of data (display data), (3) withdrawal of conclusions (conclusion drawing). The results showed that the bureaucratic reform of public services in several villages in the District of Taktakan, Serang in evaluating the policy to determine Serang City as the Capital of Banten Province in several aspects still needs to be evaluated comprehensively. The dimensions of public service policies, limited human resources and infrastructure, service information systems and public service policy innovations are still not optimal, even though the fulfillment of the evaluation of public service principles such as justice, participation, transparency and accountability, and empowerment and accessibility have been implemented with well.


Keywords


Determination of the City of Serang, Bureaucratic Reform, Public Services

Full Text:

PDF

References


Buku

Hadi, Anwar. 2000. Sistem Manajemen Mutu Laboratorium. Jakarta : Gramedia.

Miles,M.B, Huberman,A.M, dan Saldana,J. 2014.Qualitative Data Analysis, A Methods Sourcebook, Edition 3. USA: Sage Publications. Terjemahan Tjetjep Rohindi Rohidi, UI-Press

Ratminto dan Atik Septi Winarsih. 2005. Manajemen Pelayanan : Pengembangan Model

Zeithaml, V. A. Parasuraman, dan L. L. Berry. 2001. Melaksanakan Kualitas Pelayanan

Jurnal

Agus Dwiyanto. 2003. ”Peran Masyarakat dalam Reformasi Pelayanan Publik”. Jurnal Forum Inovasi, Vol. 8: September-Nopember 2003

Cordella, A; Tempini, N. (2015). E-?‐government and organizational change: Reappraising the role of ICT and bureaucracy in public service delivery. Government Information Quarterly.

Cruz Cesi, Keefer, P. (2015). Political Parties , Clientelism , and Bureaucratic Reform Political Parties , Clientelism , and Bureaucratic Reform Cesi Cruz *.

Li, S., Dor, A., Deyo, D., & Hughes, D. R. (2016). The Impact of State Tort Reforms on Imaging Utilization. Journal of the American College of Radiology, 14(2), 149–156. https://doi.org/ 10.1016/j.jacr.2016.10.002

Mason, C. H. (2014). Administrative Decentralization - Bureaucratic Reform: Administrasi Publik, 11(April), 1–23.

Mitkovi, P., & Dini, M. (2014). City center organization and its influence on the city structure And Its Infulence On The City Structure. Architecture and Civil Engineering, (January 2004). https://doi.org/10.2298/FUACE0401041M

O’Flynn, J. (2010). The Post Bureaucratic Model : Principles, Practices, Premises, 1–18.

Prasojo, E., & Kurniawan, T. (2008). Reformasi Birokrasi dan Good Governance : Kasus Best Practices dari Sejumlah Daerah di Indonesia. In the 5 th International Symposium of Jurnal Antropologi Indonesia, Banjarmasin. 22-25 Juli 2008 (pp. 1–15).

Subanda, I. N., Putu, N. I., & Prabawati, A. (2016). Organizational Restructuring Of Regional Apparatuses Of Denpasar Municipal Government To Achieve Bureaucratic Reform. Bisnis Dan Birokrasi Universitas Indonesia, 23(2).

Sururi, A. (2016). Inovasi Kebijakan Publik (Tinjauan Konseptual dan Empiris). Sawala, 4(3), 1–14.

Sururi, A. (2019). Jurnal natapraja. Natapraja Kajian Ilmu Administrasi Negara, 7(1), 105–120.

Suwandoko, R. (2018). The Implementation of Bureaucratic Reform Pillars in Increasing Taxpayer Compliance at Semarang Tax Service Office compliance in the semarang tax service office … ... JILS, 3(01), 5–28.

Wakhid, A. A. (2017). Ali Abdul Wakhid adalah dosen Fakultas Ushuluddin UIN Raden Intan Lampung. TAPIs, 01(14).

Laporan Penelitian

Warella, Y. 1997.Administrasi Negara dan Kualitas Pelayanan Publik PidatoPengukuhan jabatan Guru Besar Madya ilmu Administrasi Negara.Universitas Diponegoro. Semarang.

Dokumen Resmi

Undang-undang Republik Indonesia Nomor 23 tahun 2000 tentang Pembentukan Provinsi Banten.

Undang-undang Nomor 5 Tahun 2014 tentang Aparatur Sipil Negara

Undang-undang No. 25/2009 tentang Pelayanan Publik

Peraturan Daerah Kota Serang Nomor 15 Tahun 2010 tentang tata cara pembentukan, penghapusan, penggabungan, pemekaran kelurahan dan perubahan status desa menjadi kelurahan




DOI: https://doi.org/10.26618/kjap.v5i3.2377

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 Kolaborasi : Jurnal Administrasi Publik

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

View Visitors

 

Indexing