Co-creating public value into digital-based public service innovation in the village governance

Siti Hajar, Nur Ambia Arma

Abstract


Digital technology is a solution in improving public services and governance, such as in administrative services with open access information. In organizing public services, the Hamparan Perak village government uses web-based applications, which aim to prevent corruption, increase transparency and reduce administrative costs in governance. This research uses a survey method, and is processed through smart PLS software. The results of this study indicate that digital-based public service innovation has a t value of 138.059 and a p value of 0.000. In addition, the results show that digital-based public service innovation has a significant positive effect on public value creation, which is 1.96. Thus, by implementing an electronic system in governance, Hamparan Perak Village can co-create public value by fulfilling the strategic trangle and relating to the main components that can differentiate services provided by public and private organizations. The form of innovation in optimizing digital-based public services in Hamparan Perak Village is the application of web applications. This will strengthen the co-creation of public value derived from the level of community satisfaction through community trust and support for the implementation of web-based governance in Hamparan Perak Village.


Keywords


co-creation; public value; innovation; digital-based; public service

Full Text:

PDF

References


Abdalla, A. A., Bhat, M. A., Tiwari, C. K., Khan, S. T., & Wedajo, A. D. (2024). Exploring ChatGPT adoption among business and management students through the lens of diffusion of Innovation Theory. Computers and Education: Artificial Intelligence, 7(June), 100257. https://doi.org/10.1016/j.caeai.2024.100257

Afzal, M., & Panagiotopoulos, P. (2024). Coping with digital transformation in frontline public services: A study of user adaptation in policing. Government Information Quarterly, 41(4), 101977. https://doi.org/10.1016/j.giq.2024.101977

Ali, K., & Saputra, A. (2020). Tata Kelola Pemerintahan Desa Terhadap Peningkatan Pelayanan Publik Di Desa Pematang Johar. Warta Dharmawangsa, 14(4), 602–614. https://doi.org/10.46576/wdw.v14i4.891

Almazrouei, F., Elias Sarker, A., Zervopoulos, P., & Yousaf, S. (2024). Organizational structure, agility, and public value-driven innovation performance in the UAE public services. Heliyon, 10(13), e33261. https://doi.org/10.1016/j.heliyon.2024.e33261

Almeida, J., Costa, C., & Nunes da Silva, F. (2017). A framework for conflict analysis in spatial planning for tourism. Tourism Management Perspectives, 24(February), 94–106. https://doi.org/10.1016/j.tmp.2017.07.021

An, Y., Lin, X., Li, M., & He, F. (2021). Dynamic governance decisions on multi-modal inter-city travel during a large-scale epidemic spreading. Transport Policy, 104(January), 29–42. https://doi.org/10.1016/j.tranpol.2021.01.008

Andersson, C., Hallin, A., & Ivory, C. (2022). Unpacking the digitalisation of public services: Configuring work during automation in local government. Government Information Quarterly, 39(1), 101662. https://doi.org/10.1016/j.giq.2021.101662

Arbolino, R., Boffardi, R., De Simone, L., & Ioppolo, G. (2021). Multi-objective optimization technique: A novel approach in tourism sustainability planning. Journal of Environmental Management, 285(February), 112016. https://doi.org/10.1016/j.jenvman.2021.112016

Arsid, A., Widianingsih, I., Nurasa, H., & Muhtar, E. A. (2019). Implementasi master strategi dalam menciptakan nilai publik pada PDAM TKR Kabupaten Tangerang. Publisia: Jurnal Ilmu Administrasi Publik, 4(1). https://doi.org/10.26905/pjiap.v4i1.2411

Axelsson, K., & Granath, M. (2018). Stakeholders’ stake and relation to smartness in smart city development: Insights from a Swedish city planning project. Government Information Quarterly, 35(4), 693–702. https://doi.org/10.1016/j.giq.2018.09.001

Basyriah, U., Putri, A., & Hasannah, Z. N. (2020). Inovasi Pelayanan Publik di Kantor Desa Landungsari. Prosiding Simposium Nasional’’Tantangan Penyelenggaraan Pemerintahan Di Era Revolusi Indusri 4. O", 440–463.

Benaddi, H., Laaz, N., Kettani, E. El, & Hannad, Y. (2021). Ontology Model for Public Services in Morocco Based on 5W1H Approach: PSOM-eGovMa. Procedia Computer Science, 198(2021), 429–434. https://doi.org/10.1016/j.procs.2021.12.265

Benington, J., & Moore, M. H. (2011). Public Value in Complex and Changing Times. Public Value, 1–30. https://doi.org/10.1007/978-0-230-36431-8_1

Bozhikin, I., Macke, J., & Miri, D. (2024). Mapping creative territories with actors, partnerships, innovations, and regulatory mechanisms based on literature review. Cleaner and Responsible Consumption, 12(October 2023), 100186. https://doi.org/10.1016/j.clrc.2024.100186

Brandler, S., & Roman, C. P. (2007). Handbook of Research Methods in Public Administration. In Handbook of Research Methods in Public Administration. https://doi.org/10.1201/9781420013276

Bryson, J., Sancino, A., Benington, J., & Sørensen, E. (2017). Towards a multi-actor theory of public value co-creation. Public Management Review, 19(5), 640–654. https://doi.org/10.1080/14719037.2016.1192164

Challies, E., Newig, J., Kochskämper, E., & Jager, N. W. (2017). Governance change and governance learning in Europe: Stakeholder participation in environmental policy implementation. Policy and Society, 36(2), 288–303. https://doi.org/10.1080/14494035.2017.1320854

Colombelli, A., Paolucci, E., & Ughetto, E. (2019). Hierarchical and relational governance and the life cycle of entrepreneurial ecosystems. Small Business Economics, 52(2), 505–521. https://doi.org/10.1007/s11187-017-9957-4

Cordella, A., & Paletti, A. (2019). Government as a platform, orchestration, and public value creation: The Italian case. Government Information Quarterly, 36(4), 101409. https://doi.org/10.1016/j.giq.2019.101409

Creswell, J. W. (2014). Research Design Qualitative, Quantitative and Mixed Methods Approaches (Third Edit).

Dewi, D. S. K., Harsono, J., Desriyanti, D., Yulianti, D. B., & Azhar, I. Y. (2022). The Development of Website-based Ngebel Tourism from an E-Government Perspective. Otoritas : Jurnal Ilmu Pemerintahan, 12(1), 30–40. https://doi.org/10.26618/ojip.v12i1.6127

Gjaltema, J., Biesbroek, R., & Termeer, K. (2020). From government to governance…to meta-governance: a systematic literature review. Public Management Review, 22(12), 1760–1780. https://doi.org/10.1080/14719037.2019.1648697

Gorard, S. (2018). Quantitative Methods in Social Science. In Continum (First). Continuum International Publishing Group.

Hajar, S. (2017). Increased Capacity Village Officials About Governance Administration in of the Village Administration. Advances in Social Science, Education and Humanities Research, 84(Iconeg 2016), 387–389. https://doi.org/10.2991/iconeg-16.2017.86

Hajar, S. (2021). Pemerintahan desa dan kualitas pelayanan publik (D. Hartanto (ed.); First). UMSU PRESS. http://umsupress.umsu.ac.id

Hamirul. (2018). The Pathology of Public Service in the Industrial Revolution Era 4.0. Jurnal Ilmiah Tata Sejuta STIA Mataram, 4(2), 1–16. http://www.ejurnalstiamataram.ac.id/index.php/tatasejuta/article/view/37

Hashim, H. (2024). E-government impact on developing smart cities initiative in Saudi Arabia: Opportunities & challenges. Alexandria Engineering Journal, 96(April), 124–131. https://doi.org/10.1016/j.aej.2024.04.008

Heriawati, L. (2018). Pengaruh Penerapan Electronic Procurement dan Good Governance Terhadap Kinerja Pengadaan Barang dan Jasa Pada Bagian Pengadaan Barang dan Jasa Sekretariat Daerah Kab Pandeglang. Institut Ilmu Sosial dan Manajemen STIAMI.

Herizal, H., Mukhrijal, M., & Wance, M. (2020). Pendekatan Akuntabilitas Pelayanan Publik Dalam Mengikuti Perubahan Paradigma Baru Administrasi Publik. Journal of Governance and Social Policy, 1(1), 24–34. https://doi.org/10.24815/gaspol.v1i1.17327

Hofmann, S., Sæbø, Ø., Braccini, A. M., & Za, S. (2019). The public sector’s roles in the sharing economy and the implications for public values. Government Information Quarterly, 36(4), 101399. https://doi.org/10.1016/j.giq.2019.101399

Indama, V. (2022). Digital Governance: Citizen Perceptions and Expectations of Online Public Services. Interdisciplinary Studies in Society, Law, and Politics, 1(2), 12–18. https://doi.org/10.61838/kman.isslp.1.2.3

Jaung, W., Carrasco, L. R., & Bae, J. S. (2019). Integration of ecosystem services as public values within election promises: evidence from the 2018 local elections in Korea. Ecosystem Services, 40(February), 101038. https://doi.org/10.1016/j.ecoser.2019.101038

Joshi, A., Kale, S., Chandel, S., & Pal, D. (2015). Likert Scale: Explored and Explained. British Journal of Applied Science & Technology, 7(4), 396–403. https://doi.org/10.9734/bjast/2015/14975

Kamaluddin, S. (2019). Tata Kelola Pemerintahan yang Baik (Good Governance) pada Kantor Distrik Okhika Kabupaten Pegunungan Bintang. Jurnal Ilmu Administrasi Dan Ilmu Pemerintahan, 3(1), 222–228.

Kassen, M. (2022). Blockchain and e-government innovation: Automation of public information processes. Information Systems, 103, 101862. https://doi.org/10.1016/j.is.2021.101862

Kultar Singh. (2007). Quantitative Social Research Methods (First). Sage Publications. http://library1.nida.ac.th/termpaper6/sd/2554/19755.pdf

Kurniawan, T. A., Dzarfan Othman, M. H., Hwang, G. H., & Gikas, P. (2022). Unlocking digital technologies for waste recycling in Industry 4.0 era: A transformation towards a digitalization-based circular economy in Indonesia. Journal of Cleaner Production, 357(April), 131911. https://doi.org/10.1016/j.jclepro.2022.131911

Kusnadi, I. H., & Baihaqi, M. R. (2020). Implementasi Kebijakan Sistem Online Single Submission (OSS) Pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) di Kabupaten Subang. The World of Public Administration Journal, 2(2), 126–150. https://doi.org/10.37950/wpaj.v2i2.926

Li, X., Chen, W., & Alrasheedi, M. (2023). Challenges of the collaborative innovation system in public higher education in the era of industry 4.0 using an integrated framework. Journal of Innovation and Knowledge, 8(4). https://doi.org/10.1016/j.jik.2023.100430

Li, X., Wang, Z. H., Xia, B., Chen, S. C., & Chen, S. (2019). Testing the associations between quality-based factors and their impacts on historic village tourism. Tourism Management Perspectives, 32(February), 100573. https://doi.org/10.1016/j.tmp.2019.100573

Liang, Y., Qi, G., Zhang, X., & Li, G. (2019). The effects of e-Government cloud assimilation on public value creation: An empirical study of China. Government Information Quarterly, 36(4), 101397. https://doi.org/10.1016/j.giq.2019.101397

Madan, R., & Ashok, M. (2023). AI adoption and diffusion in public administration: A systematic literature review and future research agenda. Government Information Quarterly, 40(1), 101774. https://doi.org/10.1016/j.giq.2022.101774

Mangani, A., & Bassi, L. (2019). Web information, accessibility and museum ownership. International Journal of Tourism Policy, 9(4), 265–281. https://doi.org/10.1504/IJTP.2019.105486

Minguijón, J., Serrano-Martínez, C., & Raya-Diez, E. (2024). Reliability and validity of the public innovation Hexagon (PIH) as applied to the Spanish social services. International Journal of Innovation Studies, 8(3), 237–248. https://doi.org/10.1016/j.ijis.2024.02.004

Muhaimina. (2017). PUBLIC VALUE (NILAI PUBLIK) DARI INOVASI LAYANAN PENGADUAN DARURAT COMMAND CENTER 112 KOTA SURABAYA. In Universitas Airlangga (Vol. 135, Issue January 2006, pp. 989–1011). https://doi.org/10.1016/j.addr.2018.07.012%0Ahttp://www.capsulae.com/media/Microencapsulation - Capsulae.pdf%0Ahttps://doi.org/10.1016/j.jaerosci.2019.05.001

Muharam, R. S. (2019). Inovasi Pelayanan Publik Dalam Menghadapi Era Revolusi Industri 4.0 Di Kota Bandung. Decision: Jurnal Administrasi Publik, 1(01), 39. https://doi.org/10.23969/decision.v1i01.1401

Ortt, J. R., & Kamp, L. M. (2022). A technological innovation system framework to formulate niche introduction strategies for companies prior to large-scale diffusion. Technological Forecasting and Social Change, 180(January), 121671. https://doi.org/10.1016/j.techfore.2022.121671

Pakarti, D. B. (2018). PUBLIC VALUES KEBIJAKAN DINAS SOSIAL KOTA SURABAYA: STUDI TENTANG NILAI-NILAI PUBLIK PROGRAM CAMPUS SOCIAL RESPONSIBILITY KOTA SURABAYA. Jurnal FIS, 59(1), 1–9. journal.unair.ac.id

Pananrangi, A., Akib, H., Manda, D., & Gani, H. A. (2023). Public Service Innovation in Barru District, Indonesia: A Qualitative Investigation. Asian Journal of Education and Social Studies, 48(4), 32–39. https://doi.org/10.9734/ajess/2023/v48i41082

Paskaleva, K., & Cooper, I. (2018). Open innovation and the evaluation of internet-enabled public services in smart cities. Technovation, 78(July), 4–14. https://doi.org/10.1016/j.technovation.2018.07.003

Reza Fahlevy, M., Saleh, M. H., & Nurmiyati, N. (2023). Eksistensi Birokrasi di Era Revolusi 4.0: Penggunaan Electronic Government dalam Optimalisasi Pelayanan. Journal of Government Science (GovSci) : Jurnal Ilmu Pemerintahan, 4(1), 42–57. https://doi.org/10.54144/govsci.v4i1.45

Ribeiro, B., & Shapira, P. (2020). Private and public values of innovation: A patent analysis of synthetic biology. Research Policy, 49(1), 103875. https://doi.org/10.1016/j.respol.2019.103875

Saputra, I. G. G. (2021). Bentuk Digitalisasi Desa Wisata Di Masa Normal Baru. Jurnal Kepariwisataan, 20(1), 18–24. https://doi.org/10.52352/jpar.v20i1.448

Shin, D. H., & Lee, M. K. (2017). Public value mapping of network neutrality: Public values and net neutrality in Korea. Telecommunications Policy, 41(3), 208–224. https://doi.org/10.1016/j.telpol.2016.12.012

Singh, R., Gehlot, A., Vaseem Akram, S., Kumar Thakur, A., Buddhi, D., & Kumar Das, P. (2022). Forest 4.0: Digitalization of forest using the Internet of Things (IoT). Journal of King Saud University - Computer and Information Sciences, 34(8), 5587–5601. https://doi.org/10.1016/j.jksuci.2021.02.009

Strauss, B. G. G. and A. L. (2016). The Discovery Of Grounded Theory: Strategies For Qualitative Research (Vol. 4, Issue 1). A Division of Transaction Publishers.

Supriyanto, E. E. (2016). Kebijakan Inovasi Teknologi Informasi (IT) Melalui Program Elektronik Goverment dalam Meningkatkan Kualitas Pelayanan Publik di Indonesia. Jurnal Ilmu Pemerintahan : Kajian Ilmu Pemerintahan Dan Politik Daerah, 1(1), 141. https://doi.org/10.24905/jip.v1i1.438

Tini, D. L. (2019). Inovasi Pelayanan Publik Berbasis IT Dalam Menghadapi Era Revolusi Industri 4.0 di Kabupaten Sumenep. Seminar Nasional Optimalisasi Sumberdaya Lokal Di Era Revolusi Industri 4.0, 53(9), 1689–1699. www.journal.uta45jakarta.ac.id

Twizeyimana, J. D., & Andersson, A. (2019). The public value of E-Government – A literature review. Government Information Quarterly, 36(2), 167–178. https://doi.org/10.1016/j.giq.2019.01.001

Velasco, M. (2020). Global Encyclopedia of Public Administration, Public Policy, and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance, July. https://doi.org/10.1007/978-3-319-31816-5

Zakariya, R. (2020). Partisipasi Masyarakat dalam Pencegahan Korupsi Dana Desa: Mengenali Modus Operandi. Jurnal Integritas, 6(2), 263–282. https://doi.org/10.32697/integritas.v6i2.670

Zhu, J., Zhang, C., Zhang, M., & Yuan, J. (2024). Modeling and simulation of technological innovation diffusion of high-performance construction materials in transportation engineering. Case Studies in Construction Materials, 21(July), e03838. https://doi.org/10.1016/j.cscm.2024.e03838




DOI: https://doi.org/10.26618/ojip.v14i3.15891

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Otoritas : Jurnal Ilmu Pemerintahan

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

Creative Commons License

Otoritas : Jurnal Ilmu Pemerintahan is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
 
View My Stats